Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
12,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
TORU KATO
14/04/2025
Forward2me shipment
NICA! Thank you for your prompt response. I was able to save nearly 100 euros by choosing UPS. I greatly appreciate the best support you provided.
Abel Jesus
20/02/2025
UPS Express Saver
Never fail to meet my expectations for delivering products from Japan. If there’s an issue between delivery and them they take care of it quickly and notify me
Leila Diveley
01/03/2025
FedEx Connect Plus
forward2me was amazing! support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
Ashlee
13/02/2025
FedEx Connect Plus
Super helpful instructions on how to fill out customs paperwork for the US; thank you so much, will definitely import again using your service!
MARIO BIBEROVIC
13/04/2025
Forward2me shipment
Aimee helped me with my package that was on hold on the border. She send missing documents and in a few dsys my package was on the way to me. Tnx
Catherine
14/04/2025
Forward2me shipment
Fast and friendly. Many thanks!
Gaspar Goycoolea
12/04/2025
Forward2me shipment
Bronagh
14/04/2025
Forward2me shipment
Excellent service. Found an item I wanted but was only available on the US website of the product. Used this service to have it shipped to me in the UK. No problems at all with my shipment and was able to track it the whole way. Would use again and highly recommend.
Brian Dearolf
16/02/2025
FedEx International Priority
Great first experience. The process was easy to set up and everything went exactly as it should. Notifications of parcel progress were received promptly. The package arrived at final destination quickly and was well packed/protected for international shipment. Excellent service. Definitely recommend.
Daniel Blubaugh
09/04/2025
UPS Worldwide Expedited
The process was pretty straightforward, and the communication was great. The only thing was the shipping price, which, in my opinion, was a little crazy for what I ordered and the size and weight of the package.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America
