Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
12,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
Hildur
19/12/2024
FedEx International Economy
Safe and fast service
Estevan Gonzalez
20/12/2024
Forward2me shipment
Forward2Me makes it so incredibly easy to order items from different countries and have them shipped directly to you. The user interface and website are incredibly user friendly so anybody can do it! Their customer service is also very helpful and responsive. I had an issue with one of my packages but representative Nica from the Japan warehouse responded to my messages in a very timely manner, providing friendly, courteous and wonderful service. She went above and beyond to help me with my situation and I can't thank her enough. Overall, I highly recommend forward2me to anyone!
Mike Barker
27/11/2024
FedEx Connect Plus
Expert repackaging, quick turnaround.
Mark M
21/12/2024
Forward2me shipment
I had a problem holding up a couple of orders I had recently made. I chatted with Nica from the Delaware warehouse and explained my problem. Nica provided excellent customer support. She looked into the problem and had it all sorted for me in less than 10 minutes. Excellent customer service. Thank you!
Tamara Gillespie
03/12/2024
DHL Express Worldwide
Easy to work with and orchestrated my U.S. delivery smoothly.
Auri
20/12/2024
Forward2me shipment
Best proxy shipping service of all time! I have ordered from overseas and the package came impeccable, even if I didn’t ask for any extra packaging. It was also pretty fast too, and the shipping prices are very reasonable compared to other services. I have placed a few more orders with them, and I can’t wait to get them soon! I will always resort to them when shopping from the states!
Jae
07/12/2024
FedEx International Economy
Forward2me makes every transaction run smoothly. Prices are on the expensive side to be very honest but I’ve never had an issue so far
Lupe Sorto
16/12/2024
DHL Express Worldwide
The experience was great. The customer service team was able to inquire on my concerns on how these things work out. I would definitely be working with you guys again as I feel more comfortable now.
Pamela Thomas
20/12/2024
Forward2me shipment
Have been using Forward2me now since the beginning of 2024. I was a bit dubious at first as there are all sorts of “so-called” companies out there, but after reading the reviews and a lot of time thinking about it I thought I’d take my chances. It was a bit scary at first, not knowing what to do, but after getting in touch with them by phone and through emails and also the F.A.Q. section, I finally managed to get my shipment sent from the USA warehouse to here in the U.K. I was surprised how smoothly it all went. It took just over a week to receive my package. Undamaged and perfect! Have now ordered from Pandora in the U.S. again this week. Needed a bit of assistance from Windy, and she was very helpful and friendly She got my problem sorted in less than a day. Thank You Windy! Now I’m all ready to get my next shipment sent to me. I highly recommend using Forward2me for any online shopping abroad. I can now get exclusive Pandora pieces that are not available here in the U.K. Thank You so much Windy for all your support. You have helped me out so much.
Giovanni
01/12/2024
FedEx Connect Plus
I must admit that I was a bit concerned using this service, given some of the negative reviews I read. However, after my own personal experience I can confidently say that this was the most seamless, smooth, and reliable forwarding service I have used! I received ample communication regarding my parcel and was given a few carrier options when it came down to forwarding to the United States. My items from the UK arrived undamaged and within a week of ordering from the original manufacturer! I’ll definitely be using Forward2me in the future when ordering from London.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
Iceland
United States of America
