Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
12,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
Thomas
20/02/2025
Forward2me shipment
I ordered a couple of lamps with built-in batteries via the warehouse Japan, which were only available with special repackaging. When I enquired, Windy and Regilyn responded very quickly, friendly and competently, repackaged my parcel (at extra cost) and finally released it for shipping very quickly. I would like to express my thanks with my honest review and will definitely use the service of “foward2me” again.
Shirley Nibourette
21/02/2025
Forward2me shipment
I asked assistance to grant me access to shipping my parcel after I realised that the combine and repack option was not activated. I was assisted by Wens from UK warehouse who guided me on how to proceed with the activation of combine and repack process. It turned out that I had to choose the shipping option as well, which I didn't do at first. My parcel now has been repacked and ready to be shipped. Thank you Wens.
Brian Dearolf
16/02/2025
FedEx International Priority
Great first experience. The process was easy to set up and everything went exactly as it should. Notifications of parcel progress were received promptly. The package arrived at final destination quickly and was well packed/protected for international shipment. Excellent service. Definitely recommend.
Abel Jesus
20/02/2025
UPS Express Saver
Never fail to meet my expectations for delivering products from Japan. If there’s an issue between delivery and them they take care of it quickly and notify me
cc
12/02/2025
FedEx Connect Plus
Fast, efficient, life-saver!
Renata Trejo
03/02/2025
UPS Express Saver
I was confused at first, but I got the hang of it after following the instructions. my package was a sewing machine so due to the weight of my package, it was pricey, but my item arrived safely. I’m very thankful and I recommend.
Vincent Chen
21/02/2025
Forward2me shipment
I use Forward2me's service frequently. Whenever I have questions or problems, Aims from US warehouse can always help to solve. I have become a loyal customer and I recommend their service to everyone.
Starfisch
21/02/2025
Forward2me shipment
Fast and kind answers
Ashlee
13/02/2025
FedEx Connect Plus
Super helpful instructions on how to fill out customs paperwork for the US; thank you so much, will definitely import again using your service!
渋江Shibue
21/02/2025
Forward2me shipment
‘Windy’ helped us find a package that had gone missing from a USA warehouse. Very much, thank you.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America
