Incoming Package
Accurate shipment information is essential for fast and trouble-free international delivery. To enhance your experience, forward2me offers the option to upload purchase invoices directly to your account.
This helps ensure your packages are properly declared, reducing the risk of delays, returns, or customs issues. Invoice upload is available and highly encouraged for shipments from the UK, Guernsey, Germany, and Japan, and is mandatory for shipments from the US.
For power users and businesses, the incoming package feature provides enhanced record-keeping capabilities, streamlining interactions with customs and tax authorities.
How to Upload Your Purchase Invoice
Providing a purchase invoice detailing your order takes just a few moments. Simply go to your package inbox, click on Incoming Package, and select the "Upload" option to start the process.
What files can you upload?
After you have placed your order at a retailer such as Amazon or eBay, you can upload the retailer invoice or receipt in PDF format. The document must clearly display all information about the items purchased. Here are some additional guidelines to help you upload the correct document.
- Accepted file formats: PNG, JPG, GIF, PDF.
- Maximum file size allowed: 20 MB.
- You can upload an invoice from the retailer’s website or an order confirmation in a PDF format, or a scanned copy.
- You may also upload a screenshot of the invoice from the retailer’s website or the confirmation email as long as it clearly lists each item.
- Invoices must show the descriptions of the items being purchased.
- Invoices can have a date up to two weeks prior to the shipment request.
- Invoices must be in the Latin alphabet.
Reasons Why Your Invoice May Be Rejected
If you’re experiencing difficulties uploading an invoice, here are the most common reasons for rejection:
Missing Details
The file you upload must contain the retailer name, together with a clear description of each item in the package. Please provide information about the products in text format. Images of products without accompanying text descriptions will not be accepted.
Unclear or Incomplete Item Name
The name of each item in your order must be clearly visible. This is an essential piece of information we need in order to process your shipment. Invoices containing only SKU number, price, size, or other details without a clear product name will not be accepted.
Unrelated Screenshots
If you opt to upload a screenshot, it needs to be of the invoice that has been issued to you by the retailer, whether it’s a screenshot of the order on the website or of a confirmation email. All other screenshots, for example of PayPal transactions, product images, or chat messages, will not be accepted.
Out-of-Date Invoices
Please upload invoices that have been issued up to two weeks prior to the shipment request. We won't process documents that have been issued more than two weeks before your shipment request as we need to make sure all details are up-to-date and relevant.
forward2me Invoices
Please do not upload invoices issued by forward2me such as shipping invoices. Only upload the invoice issued by the retailer where you puchased the goods.
Items That Will Not Be Processed by forward2me
Please make sure that you’re uploading invoices containing only products that will be delivered to your forward2me address. Invoices of items shipped to your home address or any other address may cause delays and will be ignored.
Handwritten Invoices
We can only accept typed invoices in the Latin alphabet in PDF that are clearly legible. We also accept screenshots in JPG, PNG, and GIF format, provided that the text captured is in the Latin alphabet.
Where Is Invoice Upload Mandatory and Available?
Your forward2me account gives you access to addresses in the UK, Guernsey, US, Germany, and Japan.
- Invoice upload is available and recommended for shipments sent to our UK, Guernsey (UK tax-free), German, and Japanese locations. Uploading your purchase invoice allows us to process packages faster and more efficiently, in compliance with the European Union’s Import Control System 2 (ICS2).
- Invoice upload is mandatory for all shipments going through our US warehouse. All customers shipping from the US must upload an invoice to verify shipment contents and comply with US Customs and Border Protection (CBP) cargo description rules. If you are unable to provide an invoice, please contact our Customer Experience Team for assistance with alternative verification options or to request a return.