Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Robert Smith
13 March 2017
UPS Express Saver
RS
Items delivered by DHL on time and speedily, ordered in Uk on on Monday and arrive Hong Kong on Friday morning. No issues
Razvan Stana
12 March 2017
DHL Economy Select
RS
Great service, top-notch customer support!
Amanda Frost
12 March 2017
UPS Express Saver
AF
Quick service!
ziad alrasheed
12 March 2017
DHL Express Worldwide
ZA
Excellent service. Definitely the one of the best in UK but could be cheaper
im hoping that carrier choices expand more to suit customers from different countries
For example "aramex" in my country they deliver better than dhl or ups
Box fits everything perfectly no wasted space to pay for but the options like filler of protection could improve the service And the shipping option which some customers prefer to choice it to keep everything safe instead of dealing with unwanted option that worries some people.
Thanks you so much for the service.
im hoping that carrier choices expand more to suit customers from different countries
For example "aramex" in my country they deliver better than dhl or ups
Box fits everything perfectly no wasted space to pay for but the options like filler of protection could improve the service And the shipping option which some customers prefer to choice it to keep everything safe instead of dealing with unwanted option that worries some people.
Thanks you so much for the service.
Austin MacGinnis
12 March 2017
UPS Express Saver
AM
lava lamp
Jose Nunes
11 March 2017
UPS Standard Single
JN
Serviço muito bom ! Recomendo
Good service ! I recommend
JM Nunes
Portugal
Good service ! I recommend
JM Nunes
Portugal
Anette Larsen
11 March 2017
DPD Classic
AL
Everything worked really well, no delays or problems. After I had chosen DPD as courier I read a lot of unfavourable reviews regarding their deliveries in Denmark. However, the parcel was delivered by PostNord / DPD without any delay, so I have absolutely no complaints.
Clare
11 March 2017
DHL Express Worldwide
C
Great service as usual from the forward to me team. I have used forward to me a number of times now, and have always found them to be quick, efficient and easy to deal with. Very happy with the service!
Ted Disciscic
10 March 2017
UPS Express Saver
TD
Very easy, seamless transaction. Arrived on time without any issues.
Samir Bouzaeine
10 March 2017
UPS Express Saver
SB
vraiment c excellent merci bcp pour l'aide et tout ( pour tout le team )
et surtout tracy qui m'a aidé
<3 <3 in love with u
et surtout tracy qui m'a aidé
<3 <3 in love with u
Robert Morath Halvorsen
10 March 2017
UPS Standard Single
RMH
fast and easy forwarding service
Douglas Lackey
10 March 2017
DHL Express Worldwide
DL
Process was quick and more expensive than I anticipated but the real problem was with the goods I received. I had this company forward me three limited edition games of which one had the seal broken and box torn for no apparent reason. When I emailed about this I was told customs was at fault, but I have had packages inspected by customs before. You can tell when a package has been opened and resealed at customs and there was no evidence of this. There was also no customs inspection form inside the package. In short the service is quick and expensive but I won't be using it again. I didn't pay such high costs to have my items opened and damaged.
Hi,
<br/>
Many thanks for taking the time to review our services however I'm sorry that your goods have not been received as expected.
<br/>
Please be assured it was not our intention to point the blame at customs, this was only a possibility as customs do sometimes need to open parcels for inspection during customs clearance.
<br/>
We do take these kind of cases very seriously and as mentioned in our email the matter has been passed to our Warehouse Supervisor to investigate who has also involved the Operations Manager.
<br/>
Our processing team are fully trained before processing parcels and they are aware that it is very important to take great care with our customers goods especially ensuring factory seals are left unbroken. We now need to speak with the processing team <span>to ensure that we fully understand what has happened here and if we are at fault we will take the necessary action.</span>
<br/>
Thank you for bringing this to our attention and once this investigation is concluded we will be back in touch via email.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm sorry that your goods have not been received as expected.
<br/>
Please be assured it was not our intention to point the blame at customs, this was only a possibility as customs do sometimes need to open parcels for inspection during customs clearance.
<br/>
We do take these kind of cases very seriously and as mentioned in our email the matter has been passed to our Warehouse Supervisor to investigate who has also involved the Operations Manager.
<br/>
Our processing team are fully trained before processing parcels and they are aware that it is very important to take great care with our customers goods especially ensuring factory seals are left unbroken. We now need to speak with the processing team <span>to ensure that we fully understand what has happened here and if we are at fault we will take the necessary action.</span>
<br/>
Thank you for bringing this to our attention and once this investigation is concluded we will be back in touch via email.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Lella Erludóttir
10 March 2017
DPD Classic
LE
Great service, fast shipping
Marta Bukowska-Coquilleau
10 March 2017
DHL Economy Select
MB
Everything went well. Good service worth to use it.
Christelle Carlier-Delhaye
10 March 2017
UPS Standard Single
CC
Envoi rapide du colis via UPS vers la France. Excellente expérience.
Jon Jessen
10 March 2017
DHL Express Worldwide
JJ
package came fast and great service
Anttijuhani Lantto
10 March 2017
DHL Express Worldwide
AL
Simple, easy and fast
FLORA SUM
10 March 2017
UPS Express Saver
FS
Fast shipment and easy payment through PayPal. I highly recommend to anyone who are looking for shipping service for online shopping on UK sites.
Michelle Taksier
10 March 2017
DHL Express Worldwide
MT
They are awesome, fast & very responsive
Loved the experience!
Loved the experience!
Amber Manto
10 March 2017
UPS Express Saver
AM
Was so happy I find your business - after a searching the internet for a reputable UK forwarding service. Customer service was excellent every step of the way and so was communication. Would highly recommend.
Joao Henriques
09 March 2017
DHL Economy Select
JH
Well thought out service, indispensable from UK to Portugal. Easy, no doubts, will remain faithful.
Massimo Giulio Salvato
09 March 2017
UPS Standard Single
MGS
perfetti e rapidi
Ka Kei Lei
09 March 2017
UPS Express Saver
KKL
Reasonable price, efficient and detailed
Daan Gorlitz
09 March 2017
DPD Classic
DG
Good communication with the office after a fault because of transport of alcohol
Fixed in a moment :)
Fixed in a moment :)
Stephanie Allchin
09 March 2017
UPS Express Saver
SA
Excellent Service, fast delivery, highly recommended AAA
Nyisha Moten
09 March 2017
UPS Express Saver
NM
Quick fast service
Orri Eyþórsson
08 March 2017
DHL Express Worldwide
OE
It was great. Fast service and communication.
Leo Rosillo
08 March 2017
DHL Express Worldwide
LR
Perfect. Actually faster then I expected. I wasn't in a rush but ok thank you so much
Michael Ellwood Jorgensen
08 March 2017
DHL Economy Select
MEJ
Super service
Romeo Mandinggin
08 March 2017
DHL Express Worldwide
RM
Professional, Ultra Fast Shipping
Kika
08 March 2017
UPS Express Saver
K
Very fast service although courier services are mostly recommended and of course more expensive than normal post. It would be nice to use normal or registered post to minimize the expenses in case the delivery is not urgent.
Marie Wong
08 March 2017
UPS Express Saver
MW
Quick and accurate!
Steven Venn
08 March 2017
DHL Express Worldwide
SV
Great to do business with you.....fast , efficient, very professional.
Sylvester Chin N C
08 March 2017
UPS Express Saver
SCN
5 star service
Matthew Baird
08 March 2017
DHL Express Worldwide
MB
Excellent customer service with a somewhat complicated order! Always prompt replies despite time difference between Canada and UK. Took care of issues without any problem, including one that took care of a significant charge that was not my fault or their fault.
Ioannis Bouridis
07 March 2017
DHL Express Worldwide
IB
Quick and easy service. It's not very cheap due to the fact that there's no post office delivery and instead, couriers are shipping the products. But again, for high value purchases this is more preferable. One thing that I don't particularly appreciate is the fact that they break seals of new products in order to check the contents of your orders. I do understand the reasoning behind but if this is a new product and there's a factory seal, this has to be shipped as is.
Hi Ioannis,
<br/>
Many thanks for taking the time to review our services.
<br/>
I'm pleased that you overall happy with our service and it was quick and easy to use however I'm sorry to hear that some of the seals have been broken on new products. Our processors are trained to ensure that maximum care and attention is given to our customers parcels however if you find that this is not the case and seals have been broken unnecessary we would really appreciate if you could contact our customer care team at info@forward2me.com with the full details so we can investigate this issue further.
<br/>
Please accept any inconvenience this has caused you and we look forward to you contacting us so we can resolve any issues before your next shipment.
<br/>
Thank you for bringing this to our attention and have a good evening.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to review our services.
<br/>
I'm pleased that you overall happy with our service and it was quick and easy to use however I'm sorry to hear that some of the seals have been broken on new products. Our processors are trained to ensure that maximum care and attention is given to our customers parcels however if you find that this is not the case and seals have been broken unnecessary we would really appreciate if you could contact our customer care team at info@forward2me.com with the full details so we can investigate this issue further.
<br/>
Please accept any inconvenience this has caused you and we look forward to you contacting us so we can resolve any issues before your next shipment.
<br/>
Thank you for bringing this to our attention and have a good evening.
<br/>
Kind Regards,
Tracy.
Joseph DiZillo
07 March 2017
DHL Express Worldwide
JD
Easy to use. Quick shipping.
Treva Nafsu
07 March 2017
DHL Express Worldwide
TN
Good service but shipping was a bit expensive. Would like to see cheaper prices!
jeff strong
07 March 2017
DHL Express Worldwide
JS
Would not use this service again. DHL was not a good chose and were terrible to deal with. They held my shipment hostage for a week and were horrible with their communication. I could not get a hold of the person responsible for my shipment without several phone calls.
Hi,
<br/>
Many thanks for taking the time to review our services however I'm sorry to hear that you will not use us again due to your poor experience with DHL.
<br/>
I see that the issues for your shipment were due to customs clearance, unfortunately we have no control over how customs deal with shipments however do try to help where we can. It is disappointing to hear that DHL did not assist you more and the communication with them wasn't very good.
<br/>
I hope you will reconsider using our services again in the future, if you have any further questions at all please don't hesitate to get in touch with our customer care team at info@forward2me.com.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm sorry to hear that you will not use us again due to your poor experience with DHL.
<br/>
I see that the issues for your shipment were due to customs clearance, unfortunately we have no control over how customs deal with shipments however do try to help where we can. It is disappointing to hear that DHL did not assist you more and the communication with them wasn't very good.
<br/>
I hope you will reconsider using our services again in the future, if you have any further questions at all please don't hesitate to get in touch with our customer care team at info@forward2me.com.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Tómas Jónsson
06 March 2017
DHL Express Worldwide
TJ
Brilliant service! I had some issues, I had ordered something that was marked as dangerous goods, and they helped me thru the whole process of getting it o me :)
Jouni Kristiansson
06 March 2017
UPS Standard Single
JK
Fast, reliable, works fine, but UPS didin't call before delivery.
Charlie Graham
06 March 2017
UPS Standard Single
CG
Like normal - a good service however packaging could be better.
Kathy Frederick
05 March 2017
DHL Express Worldwide
KF
I have used forward2me twice and highly recommend their services in shipping from the UK to US. Great Customer Service in keeping me informed on the shipment process.
George Riley
05 March 2017
DHL Express Worldwide
GR
Very impressed. Excellent customer service. It took 4 days from the UK to reach me in Australia. Our domestic postal service here in Australia would struggle to be that quick.
Will use again.
Will use again.
Samantha Villeneuve
05 March 2017
UPS Express Saver
SV
It was quick. They send me an email as soon as they received my package. They forward it to me the same day.
MARIO NAVARRETE
05 March 2017
UPS Standard Single
MN
Por ahora parecen bastante honrados y legales.Sin dificultades y con precisión.
michael Circo
05 March 2017
UPS Express Saver
MC
Very good service . Did all as asked. No Problems
Norihiko Matsui
05 March 2017
DHL Express Worldwide
NM
Thank you very much!
Sverre Voll
04 March 2017
DHL Economy Select
SV
Exelent service.
Safe and convenient
Safe and convenient
Stanislavs Precenieks
04 March 2017
DHL Economy Select
SP
I wasnt sure if i could trust hese services at all.
Now i can recomend forward2Me services as quick, not expensive and well organized company.
Now i can recomend forward2Me services as quick, not expensive and well organized company.