Customer Experience Agent

Forward2me is Europe’s leading international parcel forwarding service based in the market town of Garstang, 12 miles North of Preston.

We serve customers around the world helping them shop in the UK by receiving and exporting goods they have bought online in the UK and Europe. The company is proud to be the highest rated parcel forwarder with a 96% customer approval rating. A fast growing and exciting, dynamic place to work with opportunities to develop skills and advance.

warehouse
United Kingdom

POSITION
Customer Experience Agent

LOCATION
Garstang, PR3 1NJ

JOB TYPE
Full-Time

SALARY
£ 9.50
or above per hour depending on experience

HOURS
37.5 hours per week
(Working hours would be 9am - 5pm Monday to Friday and will eventually include 1 or 2 independent Saturday shifts per month. The independent Saturday shifts will only be considered and assigned once fully confident within the job role and have gained and displayed enough knowledge required to be able to work independently. )

Why Apply

Be part of a great, motivated, team who care about their work
A friendly atmosphere where you’ll soon get to know everyone
Privately owned and run by successful tech entrepreneurs who care about and look after their loyal staff
Opportunity for career growth and advancement for talented hard working employees
Opportunity to earn overtime when we are busy
28 days holiday per year including bank holidays with up to 5 extra days after two year’s service
Opportunities for advanced training such as training on shipping Dangerous Goods
Company pension with employer contributions

The Role – Customer Experience Agent

In this interesting and fast moving role you’ll join our small and friendly customer services team where you will:

become an expert in our services and exporting all kinds of goods around the world
use any other language skills that you may have to serve and delight customers by solving their problems and exceeding their expectations
respond to email, chat, facebook and twitter enquiries using our modern online ticket handling system called Zendesk
handle inbound phone calls from customers (no cold calling)
communicate effectively with customers, couriers, within the team and with all partner warehouses
manage customer accounts and shipments using our online systems
process insurance claims when things go wrong
purchase goods on behalf of customers who use our Personal Shopper service.

Customer Service Skills and Experience

You Must

have strong customer service skills and enjoy delighting customers
have a minimum of 3 years B2C customer service experience
be quick and comfortable with using computers and tablets
be a competent user of the internet and a quick learner for new online systems
show good attention to detail
have excellent verbal and written communication skills
be organised and work methodically
have the ability to work effectively on your own and in a team
take ownership of problems and see them through to resolution.

Any of the Following Would Be an Advantage

a second language
warehouse experience
export experience
courier and logistics industry experience.

IF YOU LIKE OUR OFFER ... PLEASE SEND YOUR CV TO

JOBS@FORWARD2ME.COM