Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Bernard Juchli
21 February 2017
DHL Express Worldwide
BJ
All my mail has been forwarded to the USA without delay ,very well packaged without defects.I am glad i had chosen forward2me and my experience has been GREAT. Would recommend to anyone that is looking for this kind of service. Just like 1-2-3 and your done. Thank 's to all of you,good job. greetings BJ. USA
Guillermo Salgado
21 February 2017
DHL Express Worldwide
GS
An excellent experience! The whole process was quick and informed step by step online. I will definitely use the service when I need it! A hug and thanks a lot from Santiago de Chile
Tin Vo
21 February 2017
DHL Express Worldwide
TV
This was my 4th time using forward2me, the first 3 times I had no issues and had excellent service however this 4th parcel had a lot of issues.
6 items was combined into the 1 parcel, 2 of the items was scanned and allocated incorrectly to another customers account. Slow on email replies as only 1 reply per day, if you responded back with more information it would take the next day to get another response.
Estimated shipping price is always 10% lower than actual charged price. Put more effort into your estimates, its not hard, increase it by 10%.
6 items was combined into the 1 parcel, 2 of the items was scanned and allocated incorrectly to another customers account. Slow on email replies as only 1 reply per day, if you responded back with more information it would take the next day to get another response.
Estimated shipping price is always 10% lower than actual charged price. Put more effort into your estimates, its not hard, increase it by 10%.
Hi,
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that although our service has worked well for the first three shipments there have been some issues with the fourth shipment.
<br/>
I'm really sorry that one of your parcels was allocated to an incorrect account on this shipment, although our processors are very careful when booking in parcels and we do minimize these kind of errors by having procedures in place mistakes do happen from time to time due to human error. I know this must have been very worrying for you at the time and I'm pleased that we managed to resolve the issue.
<br/>
Our customer care team do try our best to reply to our customer queries as soon as possible, this is usually within 24 hours however from time to time during busy periods this may take a little longer than normal.
<br/>
I see that you have mentioned that your shipping costs appear to have been higher than the initial estimate for shipping, I'm thinking that you are referring to the estimate provided when you requested our combine and repack service.
When this service is requested an estimate for shipping is provided from the actual weight of the parcel and the actual size of the parcel (volume) before optimisation. It is very difficult at this stage to estimate the final package size and weight until our processing team have evaluated how they are going to repack the goods for shipping.
<br/>
Sometimes packages cannot be reduced significantly to reduce the shipping cost and require additional packaging so they are safe and secure for international transit hence the size of the parcel may increase a little and therefore the price would do too.
<br/>
I hope this information has gone some way to answering some of your queries, we do appreciate your feedback and your business is important to us.
<br/>
We hope your latest experience hasn't deterred you from using our service again in the future and if you have any queries relating to any of our services in the future please don't hesitate to get in touch with our customer service team at info@forward2me.com and we will be happy to assist you in the best way we can.
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Enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that although our service has worked well for the first three shipments there have been some issues with the fourth shipment.
<br/>
I'm really sorry that one of your parcels was allocated to an incorrect account on this shipment, although our processors are very careful when booking in parcels and we do minimize these kind of errors by having procedures in place mistakes do happen from time to time due to human error. I know this must have been very worrying for you at the time and I'm pleased that we managed to resolve the issue.
<br/>
Our customer care team do try our best to reply to our customer queries as soon as possible, this is usually within 24 hours however from time to time during busy periods this may take a little longer than normal.
<br/>
I see that you have mentioned that your shipping costs appear to have been higher than the initial estimate for shipping, I'm thinking that you are referring to the estimate provided when you requested our combine and repack service.
When this service is requested an estimate for shipping is provided from the actual weight of the parcel and the actual size of the parcel (volume) before optimisation. It is very difficult at this stage to estimate the final package size and weight until our processing team have evaluated how they are going to repack the goods for shipping.
<br/>
Sometimes packages cannot be reduced significantly to reduce the shipping cost and require additional packaging so they are safe and secure for international transit hence the size of the parcel may increase a little and therefore the price would do too.
<br/>
I hope this information has gone some way to answering some of your queries, we do appreciate your feedback and your business is important to us.
<br/>
We hope your latest experience hasn't deterred you from using our service again in the future and if you have any queries relating to any of our services in the future please don't hesitate to get in touch with our customer service team at info@forward2me.com and we will be happy to assist you in the best way we can.
<br/>
Enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
<br/>
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<br/>
<br/>
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TSABIKA PAPASAVVA
21 February 2017
DHL Economy Select
TP
I was vey pleased with the service very fast and informative with e-mails. I had the availability to track my package and see where exactly it was.
I will definitely use again for further purchases.
I'm so happy that I can now shop from my favorite U.K. shops that don't deliver to my country.
I will definitely use again for further purchases.
I'm so happy that I can now shop from my favorite U.K. shops that don't deliver to my country.
Darian Starr
21 February 2017
DHL Express Worldwide
DS
Very reliable and will definitely do business again and again
Bobby Tng
20 February 2017
UPS Express Saver
BT
Very prompt and good service.
Yuenming FUNG
20 February 2017
UPS Express Saver
YF
Excellent! Will definitely come back again! Thank you!
Kerry Mulley
19 February 2017
UPS Express Saver
KM
Couldn't be better!
Kayla Vitale
19 February 2017
UPS Express Saver
KV
Amazing correspondent between the customer service team and myself, they answered any questions I had and provided a prompt delivery service! Would defiantly recommended to anyone looking to use a service as such :)
Esther Vernon
19 February 2017
UPS Express Saver
EV
Brilliant service, reply to emails in timely manner and items were repacked and wrapped nicely
Andrew Francis
19 February 2017
UPS Express Saver
AF
Needed something shipped from the UK to Australia and came across this site in a Google search. forward2me allowed me to set up a local address in seconds, then when my package arrived, were great with the communication. Order shipped within 24 hours and arrived a few days later in Australia. Very happy and highly recommended - 5 Stars !!
Gyasi Headen
19 February 2017
UPS Express Saver
GH
Super quick shipping, responsive to emails.
Emiliano Luci
18 February 2017
UPS Standard Single
EL
Parcel was forwarded after just a few hours. Customer service was on point!
Shraban Khanal
18 February 2017
DHL Express Worldwide
SK
great service.replied to my email within 3-4 hours
Martin Blazek
17 February 2017
DHL Economy Select
MB
Fast processing, great packed.
Charisse Bartoli
17 February 2017
forward2me basic
CB
Very very good service but the delivery cost is slightly expensive
Sharon Stevens
17 February 2017
UPS Express Saver
SS
First time I've used a forwarding agent, they were helpful, efficient and very speedy. I'm very happy with my experience and highly recommend using Forward2me.
Michelle Backat
16 February 2017
DHL Express Worldwide
MB
Perfect service :)
Noboru Goto
16 February 2017
UPS Express Saver
NG
迅速で丁寧な対応をして頂きました。またの機会がありましたらまた利用したいと思います。
Marco Vizzari
16 February 2017
UPS Standard Single
MV
I used this service for the first time and it was a very good experience
Unverified Customer
16 February 2017
Unknown Shipment Details
The service is always 100% & this time was no exception. Packages arrived fast and very well packed. Also, probably the most pleasant customer service that you can find. Highly recommend this company.
Truls Dahl
15 February 2017
DHL Express Worldwide
TD
Veldig fornøyd med dette firmaet.
Rask respons og hjelpsomme kundebehandlere.
Profesjonelt web opplegg.
Anbefales.
Rask respons og hjelpsomme kundebehandlere.
Profesjonelt web opplegg.
Anbefales.
Matthew Sirpis
15 February 2017
DPD Classic
MS
Good service
Rodrigo Huacuja
15 February 2017
DHL Express Worldwide
RH
Amazing!
Mourad Hamza
15 February 2017
DHL Express Worldwide
MH
I like shopping, I like forward 2 me, very helpful company
marijke bergkamp
15 February 2017
UPS Standard Single
MB
Package sent on to me at a good price. Easy online system to forward goods which even allows amalgamation of different orders.
Oliver Collyer
15 February 2017
DHL Express Worldwide
OC
I've shipped over 150 parcels with these guys and i would guess that 99% have been shipped out the same day they arrived at their warehouse. It's a mightily impressive service, but importantly it remains consistently good.
If I go a few weeks without using their services I always know that when I do require them they won't let me down.
Simple to use website, polite and helpful customer service on the rare occasions I've needed them, a great example of how a company should operate.
If I go a few weeks without using their services I always know that when I do require them they won't let me down.
Simple to use website, polite and helpful customer service on the rare occasions I've needed them, a great example of how a company should operate.
Alison Scott
15 February 2017
TNT Economy Express
AS
Great communication, delivery within a week from UK to Australia, packages received in good condition.
I had a little trouble with ordering through Amazon due to forward2me address not being accepted properly but forward2me support were responsive and provided me with a solution which sorted this out straight away.
Overall a great service with responsive customer support.
I had a little trouble with ordering through Amazon due to forward2me address not being accepted properly but forward2me support were responsive and provided me with a solution which sorted this out straight away.
Overall a great service with responsive customer support.
Desmond Hill
15 February 2017
UPS Express Saver
DH
We've used your service a few times. I've taken a star off because you don't advise customers when the bought items have arrived with you. We've been caught out a few times because we've waited for an email from you advising us that you have the items. This happened again and it was days before we remembered that with your freight forwarding service we have to keep checking your site daily to see if you have our items. Other services email us when they've received our goods which is a much better service. Kind regards.
Hi,
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that you are not receiving your notification emails when a parcel arrives in your inbox. We do automatically send emails to all customers when a parcel arrives however we occasionally find that emails go into the customers spam folder.
<br/>
Please could you check if this is the case and add our email address info@forward2me.com to your whitelist. If this isn't the problem please contact our customer service team and they will be happy to investigate this further for you.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that you are not receiving your notification emails when a parcel arrives in your inbox. We do automatically send emails to all customers when a parcel arrives however we occasionally find that emails go into the customers spam folder.
<br/>
Please could you check if this is the case and add our email address info@forward2me.com to your whitelist. If this isn't the problem please contact our customer service team and they will be happy to investigate this further for you.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
Avril Kyne
14 February 2017
DHL Economy Select
AK
A great service. The only downside was that the supplier added in a catalogue which I did not know about, and this added to the weight of the package. I cannot fault forward2me as my parcel arrived on time with no hassle whatsoever. I will use again.
BADER ALHAMADA
14 February 2017
DHL Express Worldwide
BA
Very good service and fast forward but
Curtis Perrin
14 February 2017
DHL Express Worldwide
CP
The service was fast and straightforward.
Nadia Nordien-Cassiem
13 February 2017
UPS Express Saver
NN
Excellent service!!!
Paolo Cerviere
13 February 2017
TNT Economy Express
PC
I am using the service for 2 years and no problem encountered ever
Denise Geran
12 February 2017
UPS Express Saver
DG
I placed my order with a store in the UK to have it delivered to forward2me. Within a week, the package has arrived at my home in the US. Forward2me let me know that they had received the package and as soon as I paid for shipping, they had it out the door right away. Would definitely use them again.
Unverified Customer
11 February 2017
Unknown Shipment Details
Rachel from Customer Service was very wonderful to work with. There was an issue with my order (came in the wrong size) and she notified me right away and provided me with the various options available as a solution. Highly recommend this service!
Birna Hannesdottir
11 February 2017
DPD Classic
BH
Great to be able to order from sites that do not deliver to Iceland :)
Bjarni Gudmundsson
11 February 2017
DHL Express Worldwide
BG
Fast forwarding and good information flow.
Petter Lonning
11 February 2017
UPS Standard Single
PL
Quick, easy, perfect!
Fabio
11 February 2017
UPS Express Saver
F
Ottimo servizio, puntuali e precisi, spedizione perfetta. Eccellente!!
Donna Hultstrom
11 February 2017
DHL Express Worldwide
DH
High quality product and service
Edie Jimenez
11 February 2017
DHL Express Worldwide
EJ
love it, fast response, fast process, fast shipment, thank you for your kindness services to us, God Bless You
Julia Wright
11 February 2017
DHL Express Worldwide
JW
Parcel arrived intact and timely.
Andrea Zucchini
10 February 2017
UPS Standard Single
AZ
shipping very fast... about two hours between my order arrived at forward2me and re-shipped to italy, wonderful service!
Gianfranco Vallese
10 February 2017
UPS Standard Single
GV
Great service!
Ionescu Marilena
10 February 2017
DHL Express Worldwide
IM
I had to go through TOO many verifications.
Hi,
<br/>
Many thanks for taking the time to review our services although I'm sorry to hear that you were not happy with checks that we made when payment was made for shipping.
<br/>
We do have procedures in place to check payments and I'm sure you understand that we have to be careful to ensure that we are receiving payment from the correct person and that the payment is authorised.
<br/>
I'm thinking that if you have now provided us with some identification therefore the payment process should be smoother in the future.
<br/>
If you have any further questions please don't hesitate to get in touch with our customer care team at info@forward2me.com and they will be happy to assist you with.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services although I'm sorry to hear that you were not happy with checks that we made when payment was made for shipping.
<br/>
We do have procedures in place to check payments and I'm sure you understand that we have to be careful to ensure that we are receiving payment from the correct person and that the payment is authorised.
<br/>
I'm thinking that if you have now provided us with some identification therefore the payment process should be smoother in the future.
<br/>
If you have any further questions please don't hesitate to get in touch with our customer care team at info@forward2me.com and they will be happy to assist you with.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Ryan Drews
10 February 2017
UPS Express Saver
RD
So happy I discovered this service. Very happy with everything.
Murray Duma
10 February 2017
UPS Express Saver
MD
Excellent... Smooth as silk.
Noel Cunniss
09 February 2017
UPS Standard Single
NC
Excellent Service, Super fast .
Unverified Customer
09 February 2017
Unknown Shipment Details
communicative and responsive, but does not convince me with good expertise, experiences and shipping knowledge know-how. pretty much like naive level especially when it handling goods such as hifi speaker. Upon my stuff being declined for shipment, with half an hour, I easily managed to identified 3 forwarders who gave me immediate green light for hifi speaker shipment.
Hello<span>,</span>
<span><br/></span>
<span>I'm sorry we were unable to help you with your international shipment request. We do have to take precautions when shipping certain items and we'd rather be overcautious than run the risk of not complying with IATA regulations.</span>
<span><br/></span>
<span>Looking into this case closely I can understand your comments and I will certainly be reviewing and making amendments to our procedures with regards to how we handle speakers in the future. </span>
<span><br/></span>
<span>If there is anything else you wish to discuss regarding this matter please feel free to contact me at info@forward2me.com</span>
<span><br/></span>
<span>Kind regards,</span>
<span>Nigel Kelsall </span>
<span>(Operations Manager)</span>
<span><br/></span>
<span>I'm sorry we were unable to help you with your international shipment request. We do have to take precautions when shipping certain items and we'd rather be overcautious than run the risk of not complying with IATA regulations.</span>
<span><br/></span>
<span>Looking into this case closely I can understand your comments and I will certainly be reviewing and making amendments to our procedures with regards to how we handle speakers in the future. </span>
<span><br/></span>
<span>If there is anything else you wish to discuss regarding this matter please feel free to contact me at info@forward2me.com</span>
<span><br/></span>
<span>Kind regards,</span>
<span>Nigel Kelsall </span>
<span>(Operations Manager)</span>