Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
28 April 2022
FedEx Connect
VC
Excellent service. A real cost savings.
Samantha Province
28 April 2022
FedEx Connect
SP
Excellent service, fully satisfied.
Michelle Richmond
28 April 2022
FedEx Connect
MR
Love that there is a company like this! I see things online which could not be delivered to the States…but now they can! I have used this 3 times now and have not been disappointed! Thank you forward2me!
Verified Customer
28 April 2022
FedEx International Priority
VC
The service is excellent , always prompt reply and sort out all the problem .
Will highly recommend .
Will highly recommend .
Verified Customer
28 April 2022
DHL Express Worldwide
VC
I was very surprised at how quickly the packages arrived. Excellent service.
Matthew Bayse
27 April 2022
UPS Express Saver
MB
Received my products without any problems.
Nigel Fenton
27 April 2022
DHL Express Worldwide
NF
Good, easy to understand process. Thank you
Ewout Pols
27 April 2022
DHL Economy Select
EP
Worked like a charm. Ordered something from a company who wouldnt ship to mainland Europe.
Verified Customer
26 April 2022
DHL Economy Select
VC
Excellent service.
Verified Customer
26 April 2022
DHL Express Worldwide
VC
Great communication, clear status reports, good shipping choices. First-class option for shipping purchases from Europe to the US. Thanks.
Verified Customer
26 April 2022
DHL Express Worldwide
VC
Customer service is always reliable and will follow up with helpful answers. They make it easy to navigate potentially difficult shipping situations.
Rosalind atkinson
26 April 2022
UPS Express Saver
RA
This was a professional, easy and transparent service, that was quick and simple to use. I only wish it had had more shipping options as it only had courier to new zealand or fiji and so was v expensive.
Verified Customer
26 April 2022
FedEx International Priority
VC
Excellent service!
Rumi Muraoka
25 April 2022
DHL Express Worldwide
RM
I was quite skeptical in the beginning as it looked too easy and more reasonable compared to the other services I have used in the past. But now after entire transaction has been done, I wish I could have found forward2me much earlier!
Verified Customer
25 April 2022
DHL Express Worldwide
VC
The service was fast and efficient, no problems were encountered at all.
My favourite brand stopped shipping from the UK to Australia, when they did it would cost £15, forward2me cost £200.
I shopped during a sale so the savings on the purchases went to the shipping cost, which equated to purchasing at full price.
My favourite brand stopped shipping from the UK to Australia, when they did it would cost £15, forward2me cost £200.
I shopped during a sale so the savings on the purchases went to the shipping cost, which equated to purchasing at full price.
Hamzah Alghalbi
25 April 2022
FedEx International Economy
HA
Excellent services
Brandon Hatfield
24 April 2022
UPS Economy
BH
My item arrived damaged - it was poorly re-packaged. As much as the service costed it should’ve gotten my item to me and at least reasonable condition
Verified Customer
23 April 2022
DHL Express Worldwide
VC
yes i will over and over
Nicholas Simmons
23 April 2022
FedEx International Economy
NS
Great service and any questions or queries handled very quickly…..well done
Verified Customer
23 April 2022
DHL Express Worldwide
VC
Seamless experience with Germany's Warehouse. Prompt shipment after payment. The DHL forwarder engaged will be from Szczecin Poland which onwards forwarding the cargo to Leipzig Germany.
Verified Customer
23 April 2022
DPD Classic
VC
Alles bestens gelaufen! Danke!
Verified Customer
23 April 2022
FedEx International Economy
VC
Yes I would recommend them. However your pricing for combine and repack is ridiculous and too high. Previously they would charge £2 for combining everything now it’s charged per pack yet sometimes one supplier can split one order into multiple packages which is beyond our control. It’s very unfair and put me off
Verified Customer
22 April 2022
DHL Economy Select
VC
Perfect service and very fast shipping. I'll definitely use them again
Will
22 April 2022
DHL Economy Select
W
First time using forward to me and I must say it was a very pleasant experience, my package was booked in and sent out the very same day. Big thank you to Anna in customer services who was extremely helpful and was able to sort out a small problem I had very quickly. Also thank you to the people in the back ground who handled my package with care, it arrived looking great and all the contents were safely nestled in paper and bubble wrap. All in all I'm one happy chappy, thank you forward2me I shall be using your excellent services again!!
Verified Customer
22 April 2022
DHL Economy Select
VC
I've used forward2me twice now when sending alcohol from the UK to Germany. Great Support and a quick turnaround to get the items dispatched to Germany.
Norihiko Matsui
22 April 2022
DHL Express Worldwide
NM
Very Good service!
Unverified Customer
21 April 2022
Unknown Shipment Details
Have been using their UK and DE depots for years now and have never had a single glitch. Everyone is very friendly and will do whatever it takes to ensure your packages are received and delivered. Very reliable. Highly recommended.
Unverified Customer
21 April 2022
Unknown Shipment Details
Wonderful experience! Simon packed and shipped my fragile item with great care.
Verified Customer
21 April 2022
FedEx International Priority
VC
Very happy! I will definitely use it again
Verified Customer
21 April 2022
FedEx Connect
VC
Provided the service as advertised, no hassle.
Hideyuki Sasaki
21 April 2022
DHL Express Worldwide
HS
I was very disappointed by Forward2me.
When they checked the contents of my parcel, they cut my item with a knife.
Despite their responsibility for this trouble, they did not respond kindly.
They offered a refund of only 10￡ for the settlement, but my damage is much higher.
Even though I don't accept this offer, they are unilaterally sending 10￡ to my PayPal account to end the problem.
Also, when shipping the parcel, I paid 20￡ for an additional warranty to ensure that the parcel arrived more safely.
However, they say that this warranty is for damage in transit and does not apply to damage before shipping.
Obviously, despite their responsibilities, I can never trust them to do this.
At least I think they should refund the additional 20￡ I paid.
I can't believe the existence of such a malicious company.
I will never use their service again.
When they checked the contents of my parcel, they cut my item with a knife.
Despite their responsibility for this trouble, they did not respond kindly.
They offered a refund of only 10￡ for the settlement, but my damage is much higher.
Even though I don't accept this offer, they are unilaterally sending 10￡ to my PayPal account to end the problem.
Also, when shipping the parcel, I paid 20￡ for an additional warranty to ensure that the parcel arrived more safely.
However, they say that this warranty is for damage in transit and does not apply to damage before shipping.
Obviously, despite their responsibilities, I can never trust them to do this.
At least I think they should refund the additional 20￡ I paid.
I can't believe the existence of such a malicious company.
I will never use their service again.
Hi Hideyuki,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services on this occasion.
Our Protect + cover does not relate to access damages or damages caused to packages or the contents of packages prior to shipping from our warehouse. Protect + cover only relates to damages and loss for packages within the courier network. The damages that you presented to us from your images showed access damages to the Styrofoam box only and we evaluated that the access damage to the Styrofoam box had not damaged or effected the quality of the toy car inside or its individual value.
I understand that the access damage to the Styrofoam box that contained the toy car was clearly a human error at our side during the booking process, the access damage to your box should have been notified to us earlier by the processor who booked in your package originally so we could have notified you of the damage to the Styrofoam box prior to shipping.
We sincerely apologize for this oversight.
I have sent you an email to discuss this matter with you in more detail and hopefully we will be able to come to a more acceptable resolution.
Please keep an eye out for my email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services on this occasion.
Our Protect + cover does not relate to access damages or damages caused to packages or the contents of packages prior to shipping from our warehouse. Protect + cover only relates to damages and loss for packages within the courier network. The damages that you presented to us from your images showed access damages to the Styrofoam box only and we evaluated that the access damage to the Styrofoam box had not damaged or effected the quality of the toy car inside or its individual value.
I understand that the access damage to the Styrofoam box that contained the toy car was clearly a human error at our side during the booking process, the access damage to your box should have been notified to us earlier by the processor who booked in your package originally so we could have notified you of the damage to the Styrofoam box prior to shipping.
We sincerely apologize for this oversight.
I have sent you an email to discuss this matter with you in more detail and hopefully we will be able to come to a more acceptable resolution.
Please keep an eye out for my email.
I hope this helps you further.
Kind Regards
Hayley
Oskar Gielsdorf
21 April 2022
UPS Standard Single
OG
The service was nice and reliable. When I had questions the response time was pretty short. Shipping my item to Germany could have been cheaper, but I think this is rather due to the Brexit and thus customs fees being charged, something which is not in forward2me's powers to change. So, I can still say my overall experience has been positive.
Davis Jothi Singh David
21 April 2022
DHL Express Worldwide
DJS
Firstly, For every package, I have to send a few email for packaging etc to get it shipped. This takes time and effort. It would be simple if its all online. Secondly I dont understand why you need to convert values declared in GBP to local currency (AUD in my scenario). This causes a lot of inconvenience with local customs.
Hi Davis,
Many thanks for your feedback.
I am sorry that you feel dissatisfied, however, because you are regularly shipping alcohol we have to classify these products as restricted commodities, we need to check if we are accredited to ship alcohol to the required destination country with the appointed courier services and ensure the alcohol items are sufficiently packed for international shipping. These are the main reasons why customers are unable to request repack and shipping for alcohol directly from their accounts themselves. We understand that manual repack and shipping processes can be more time consuming for our customers , we do try our best to have all manual repack requests and shipments processed and completed for our customers within 24 hours but this is not always possible when there is higher volume in the warehouses.
In response to your concerns relating to the conversion of values from GBP to AUD on the commercial invoice, this format was requested by the Australian Government in order to comply with the rules and regulations of the local tax offices for calculating GST. Therefore we are not permitted to amend the currency or format on commercial invoices for shipments to Australia.
We apologize for any inconveninece this may cause you.
I hope the information I have provided to you is useful, we hope these issues do not deter you from using our company again in the future and we hope you will reconsider your current rating of our service.
If you do have any additional questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied, however, because you are regularly shipping alcohol we have to classify these products as restricted commodities, we need to check if we are accredited to ship alcohol to the required destination country with the appointed courier services and ensure the alcohol items are sufficiently packed for international shipping. These are the main reasons why customers are unable to request repack and shipping for alcohol directly from their accounts themselves. We understand that manual repack and shipping processes can be more time consuming for our customers , we do try our best to have all manual repack requests and shipments processed and completed for our customers within 24 hours but this is not always possible when there is higher volume in the warehouses.
In response to your concerns relating to the conversion of values from GBP to AUD on the commercial invoice, this format was requested by the Australian Government in order to comply with the rules and regulations of the local tax offices for calculating GST. Therefore we are not permitted to amend the currency or format on commercial invoices for shipments to Australia.
We apologize for any inconveninece this may cause you.
I hope the information I have provided to you is useful, we hope these issues do not deter you from using our company again in the future and we hope you will reconsider your current rating of our service.
If you do have any additional questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Verified Customer
21 April 2022
DHL Economy Select
VC
It's really very good.
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Verified Customer
20 April 2022
DHL Express Worldwide
VC
Great service. Easy to set up. The package arrived promptly. I would recommend for anyone buying from abroad from ebay
DragosO
20 April 2022
FedEx International Economy
D
Always speedy and professional service! I am using forward2me for several years now!
Abrar Alharbi
20 April 2022
FedEx International Economy
AA
Very expensive comparing with other company
I paid for priority and when delivery company contacted with me they will deliver my order after 20 days
I paid for priority and when delivery company contacted with me they will deliver my order after 20 days
Hi there,
Many thanks for your feedback.
I am sorry you feel dissatisfied, however, I have checked the tracking history for your recent shipment with the FedEx International Economy service and I can see your shipment was delivered to your address in Saudi Arabia within 7 business days. This is great!
The estimated transit times for both FedEx International services to Saudi Arabia state 19 days from our website which is as per the couriers terms and conditions of delivery through their network and the delivery times for each courier service do vary from country to country. The estimated transit times for delivery with all courier services are subject to any unavoidable transit or connection delays and local customs clearance and this is why couriers need to state additional business days for delivery to allow time for the shipment to pass all check points through their network successfully and in case the address for delivery is classified as a remote area. The transit times stated by each of our available courier services are beyond our control as a forwarding service but do not always mean the delivery will only be completed on or after 19 days.
I hope the information I have provided to you is useful, we hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you feel dissatisfied, however, I have checked the tracking history for your recent shipment with the FedEx International Economy service and I can see your shipment was delivered to your address in Saudi Arabia within 7 business days. This is great!
The estimated transit times for both FedEx International services to Saudi Arabia state 19 days from our website which is as per the couriers terms and conditions of delivery through their network and the delivery times for each courier service do vary from country to country. The estimated transit times for delivery with all courier services are subject to any unavoidable transit or connection delays and local customs clearance and this is why couriers need to state additional business days for delivery to allow time for the shipment to pass all check points through their network successfully and in case the address for delivery is classified as a remote area. The transit times stated by each of our available courier services are beyond our control as a forwarding service but do not always mean the delivery will only be completed on or after 19 days.
I hope the information I have provided to you is useful, we hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Verified Customer
20 April 2022
DPD Classic
VC
Unsatisfied with the service and how they handle their own mistakes.
Many thanks for your feedback.
I am sorry you feel dissatisfied with our services.
However it is clearly advised, in our FAQ's, regarding perfumes and aftershaves, to contact customer services if you are unsure of restrictions on any items or products you wish to purchase, for international shipping, so we can carry out additional checks for the products on your behalf, using the direct product website link or valid SDS (Safety Data Sheet) to determine if the products would need to be classified as dangerous goods or restricted for shipping prior to you purchasing the goods from the retailer.
Unfortunately all dangerous good surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules and regulations set out by IATA (International Air Transport Association). Therefore there is no negotiation on the set dangerous good surcharge fees for shipments containing dangerous goods or restricted products.
We are sorry for any further inconvenience this may have caused you.
I hope the information I have provided to you is useful, we do hope this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with us if you have any more questions or concerns.
Kind Regards
Hayley
I am sorry you feel dissatisfied with our services.
However it is clearly advised, in our FAQ's, regarding perfumes and aftershaves, to contact customer services if you are unsure of restrictions on any items or products you wish to purchase, for international shipping, so we can carry out additional checks for the products on your behalf, using the direct product website link or valid SDS (Safety Data Sheet) to determine if the products would need to be classified as dangerous goods or restricted for shipping prior to you purchasing the goods from the retailer.
Unfortunately all dangerous good surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules and regulations set out by IATA (International Air Transport Association). Therefore there is no negotiation on the set dangerous good surcharge fees for shipments containing dangerous goods or restricted products.
We are sorry for any further inconvenience this may have caused you.
I hope the information I have provided to you is useful, we do hope this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with us if you have any more questions or concerns.
Kind Regards
Hayley
Wojciech Bejda
20 April 2022
DHL Economy Select
WB
Excellent service.
David
20 April 2022
UPS Standard Single
D
Easy process, great and helpful customer service (UK), smooth delivery to Europe.
Christos Y
20 April 2022
UPS Express Saver
CY
Perfect service very helpfull staff and quick response. Thank you again!!
Verified Customer
20 April 2022
DHL Express Worldwide
VC
Frais de ports chers, l’estimation était loin. Et des frais de douanes aussi cher pour un petit colis avec une valeur moyenne.
Hi there,
Many thanks for your feedback.
I am sorry you feel dissatisfied.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom 'Include shipping price on commercial invoice'. However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
If you do have a discrepancy in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with DHL.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do let me know if you have any more questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you feel dissatisfied.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom 'Include shipping price on commercial invoice'. However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
If you do have a discrepancy in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with DHL.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do let me know if you have any more questions or concerns.
Kind Regards
Hayley
george hebert
20 April 2022
FedEx Connect
GH
Truly outstanding service. Couldn't have asked for anything better. Thank You!
Verified Customer
20 April 2022
FedEx International Economy
VC
Customer service is superior - quick responses and always able to help.
Sigridur Vigfusdottir
19 April 2022
DHL Express Worldwide
SV
The service is always very good, but it felt strange to be given the fault for Next failure to write clearly on the package and being told that I should tell the Next staff how to do it. I cannot imagine that it is my role to do so.
Verified Customer
19 April 2022
DHL Economy Select
VC
Een beetje irritant dat je van tevoren géén idee hebt van de transport- en invoerkosten, maar operationeel gezien ging alles super! :) Ik had mijn pakket binnen een paar dagen binnen.
Verified Customer
19 April 2022
DHL Express Worldwide
VC
Sencillo rapido sin problemas
Savvas Agisilaou
19 April 2022
FedEx International Economy
SA
Fantastic experience. Once the package arrived in their warehouse, they notified me almost instantly and packaged it very well. The parcel arrived in great condition with very few dents on the box.
The pricing was reasonable for what I ordered. Overall happy with the service.
The pricing was reasonable for what I ordered. Overall happy with the service.
MM
19 April 2022
FedEx International Priority
M
My emails were answered in a timely manner and help was available every step of the process.
Verified Customer
19 April 2022
DHL Express Worldwide
VC
Very helpful and accurate customer support. Prompt shipping.