Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Daniel Blubaugh
09 April 2025
UPS Worldwide Expedited
DB
The process was pretty straightforward, and the communication was great. The only thing was the shipping price, which, in my opinion, was a little crazy for what I ordered and the size and weight of the package.
Unverified Customer
09 April 2025
Unknown Shipment Details
Another great experience with Forward2me. The entire process is simple and efficient, with excellent communication start to finish. Joyce kept me informed of import and delivery status throughout. Exceptional customer service.
Unverified Customer
09 April 2025
Unknown Shipment Details
Very nice handling of packages. Wens was specially efficient and helpful throughout the shipping of goods.
Will use this company again.
Will use this company again.
Philipp
09 April 2025
UPS Standard Single
P
Best Service Worldwide!
fast and Secure shipping everytime
fast and Secure shipping everytime
Unverified Customer
09 April 2025
Unknown Shipment Details
Nica was very helpful and a pleasure to work with
Unverified Customer
08 April 2025
Unknown Shipment Details
Joyce was really great, very supportive and she took great care of the issue with my Fedex delivery. Very happy with her service!
Unverified Customer
08 April 2025
Unknown Shipment Details
I had a complicated purchase on eBay.uk from Spain. Through forward2me's services, I was able to recover most of my money. The shipment was delayed beyond the return period, and the product I received was not the one I had ordered. Joyce, from forward2me helped me with the refund of customs fees after returning the wrong product. She helped me with the claim for the cost of the product as well as compensation for the shipping costs due to the delay.
Agnes
08 April 2025
FedEx Connect Plus
A
Excellent ! Fast transfer, great communication.
Essam Albalawi
08 April 2025
FedEx International Priority
EA
Bad customer service, expensive shipping, delay ,, lose boxes
Unverified Customer
08 April 2025
Unknown Shipment Details
I had a package with issue and the staff member Nica handled the issue till my package arrived.
Unverified Customer
06 April 2025
Unknown Shipment Details
To ship my item to me, they want a copy of my drivers license or passport, along with a bank statement or utility bill and the original invoice, not a screenshot. I don't have the original invoice because it came from the UK and I'm in NJ. I already sent them the emailed invoice and tracking info several times prior to the package arriving to them.I asked for them to return it because I wasn't comfortable with sending all of those personal documents and they sent me another list of demands for that including original invoice again and a prepaid shipping label or fill out a form and they charge you I’m guessing an arm and a leg. They get you stuck between a rock and a hard place because we're overseas and they have the product that we already paid for. There website mentions none of this in the steps of the process and actually boasts “no hassle, free returns for any reason.”
Unverified Customer
05 April 2025
Unknown Shipment Details
Great Customer service by Honey in USA warehouse; Helping me locate missing packages, Quick followup and prompt response. EXCELLENT SERVICE. I would highly recommend them.
Unverified Customer
05 April 2025
Unknown Shipment Details
Customer service is great especially (NICA)
Unverified Customer
05 April 2025
Unknown Shipment Details
Very happy with Forward2mе and Jane from Customer service was great to work with when I was shipping from the USA warehouse
Unverified Customer
05 April 2025
Unknown Shipment Details
Nica was very helpful at the UK location with resolving the issue I was having. Great company, glad they exist to help me get stuff on another continent shipped to the US!
Unverified Customer
04 April 2025
Unknown Shipment Details
Huge thanks to Julie from the UK warehouse for her amazing help! Communication was super quick and easy, and she made everything stress-free. My package was slightly delayed due to it containing wax melts, but the issue was resolved quickly and smoothly. Can’t wait to receive my order now! Big thanks also to everyone at the warehouse—really appreciate it!
Unverified Customer
03 April 2025
Unknown Shipment Details
NICA was very helpful with my order. She’s always keeping an eye for you until the parcel is delivered. I totally recommend forward2me.
Unverified Customer
03 April 2025
Unknown Shipment Details
foward to really offers a perfect repatriation service. They handled a transport problem very well with a damaged package. I was reimbursed for the contents and part of the shipping costs. I am very satisfied with their service and their responsiveness. I highly recommend foward to me. Thank you very much Nica ❤️
Unverified Customer
01 April 2025
Unknown Shipment Details
Very slick operation 10/10, will definitely being using F2M again. Solves a big issue for me buying from company’s that will not post to the UK
Thank you so much for the kind words! We're gkad to hear that you're happy with the service. It's great to know that we could help solve the issue of ordering from companies that don’t ship to the UK. We look forward to serving you again soon!
Unverified Customer
31 March 2025
Unknown Shipment Details
Best customer service from REGILYN, WINDY and AIMEE and the Forward2me team. They did wonders and processed my packages and shipped them in the shortest time possible. I am quite impressed.
Thank you so much for your kind words! We're glad to hear that Reg, Windy and Aimee and the entire Forward2me team were able to assist you so efficiently. It’s our top priority to provide excellent service, and we’re glad that our efforts made a positive impact on your experience.
Best regards,
Customer Satisfaction Team
Best regards,
Customer Satisfaction Team
Unverified Customer
31 March 2025
Unknown Shipment Details
Excellent service, item delivered within days, Nica was extremely helpful at resolving a minor shipping delay. Great communication alround!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
29 March 2025
Unknown Shipment Details
Excellent service! Windy went out of her way to assist me in solving a problem, and her support made a big difference. Great communication, professional and friendly throughout. Highly recommended!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
29 March 2025
Unknown Shipment Details
I was connected to Windy, an Associate who helped me sort out an issue of my parcel at the Germany Warehouse. She was prompt and excellent and got the job done. I would recommend Forward2me to everyone for their service and for the Customer Support that is offered by them.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
28 March 2025
Unknown Shipment Details
Aimee was very prompt and helpful regarding my question i had about a package in the USA warehouse.
5* service, thank you everyone… my package is on its way to me.
🤗
5* service, thank you everyone… my package is on its way to me.
🤗
Many thanks for the 5 star review. 😊
Unverified Customer
28 March 2025
Unknown Shipment Details
The Service they provided was the best service out there I would recommend them.
Many thanks for the 5 star review. 😊
Unverified Customer
28 March 2025
Unknown Shipment Details
Regarding to USPS the parcel was delivered to the right address of the US warehouse and left with an individual. Regarding to forward2me it wasn't. Either way I lost my money. Forward2me was responsive and tried to solve the situation. They offered me a discount on my next delivery. But how can I trust the service, if it didn't work the first time. Do not recommend using the service for parcels from the US to Germany.
Edit: After I wrote this review (1 star) the customer service contacted me again. This time they offered me to compensate the 31 USD. So in the end I got my money back, but it took a lot of time and I can not recommend the service itself, because it didn't work for me. The customer service ist alright.
Edit: After I wrote this review (1 star) the customer service contacted me again. This time they offered me to compensate the 31 USD. So in the end I got my money back, but it took a lot of time and I can not recommend the service itself, because it didn't work for me. The customer service ist alright.
Thank you for sharing your experience.
We have addressed the issue internally.
Customer Satisfaction Team
We have addressed the issue internally.
Customer Satisfaction Team
Unverified Customer
27 March 2025
Unknown Shipment Details
Crap
Experience twice. So the Customer Service is the most terrible you’ll ever have because they have a WhatsApp thread and they never respond there they they respond to email and you don’t know what they responding to. They lose the thread basically very shortly after because there’s another customer surveys that picks up the thread and starts all over I repeat all over and says what can I help you with so I had two months spending without my problem being solved and having an accumulation of storage of my packages as a penalty because I wasn’t helped at all to log into my second account which I never used and I have no idea how things landed there for me in the end they evaluated the worth of the package wrongly. I had to pay custom taxes on the top of that so in the end it cost me three times then what it should have so never again thank you for this absolutely horrible , assistance
Experience twice. So the Customer Service is the most terrible you’ll ever have because they have a WhatsApp thread and they never respond there they they respond to email and you don’t know what they responding to. They lose the thread basically very shortly after because there’s another customer surveys that picks up the thread and starts all over I repeat all over and says what can I help you with so I had two months spending without my problem being solved and having an accumulation of storage of my packages as a penalty because I wasn’t helped at all to log into my second account which I never used and I have no idea how things landed there for me in the end they evaluated the worth of the package wrongly. I had to pay custom taxes on the top of that so in the end it cost me three times then what it should have so never again thank you for this absolutely horrible , assistance
I’m really sorry to hear about your experience. This is not the level of service we strive for, and I truly appreciate you sharing your feedback. We want to ensure your concerns are properly addressed—could you please send an email to info@forward2me.com and address it to Aimee? We’ll look into this further for you.
Unverified Customer
27 March 2025
Unknown Shipment Details
with respect to customs duties
NICA responded politely and quickly
NICA responded politely and quickly
Thank you for sharing your experience with us and 5 star review for Nica
Unverified Customer
26 March 2025
Unknown Shipment Details
Great company and great experience, especially the support team. Thanks JOYCE
Many thanks for the 5 star review. 😊
Unverified Customer
26 March 2025
Unknown Shipment Details
Sent a package from the UK main warehouse to Spain and it got stuck in customs. FedEx was useless in solving the problem. Julie from forward2you customer service was very helpful. She provided me with the documents I needed to send and the package was on it's way the next day.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
26 March 2025
Unknown Shipment Details
Had a slight problem with the website, but thanks to the resourceful and very helpful Aimee, the problem was solved very quickly. Many thanks.
PS. Once you get used to the site, it has been very good at forwarding mail. Great.
PS. Once you get used to the site, it has been very good at forwarding mail. Great.
Many thanks for the 5 star review. 😊
Unverified Customer
21 March 2025
Unknown Shipment Details
UPS messed up the delivery, but I got amazing support from Joyce on the USA Forward2Me customer service team. Would absolutely recommend using their services if you need parcel forwarding!
Thank you for your kind words! We're sorry to hear about the UPS issue, but we're delighted that Joyce provided amazing support. Your recommendation means a lot to us!
Unverified Customer
21 March 2025
Unknown Shipment Details
Terrible customer service. Replies to e-mail without answering to anything, and ignores their one "worst price" promise for shipping. Will never use them again.
Thank you for your feedback. I understand your frustration. I recommend raising this issue with Aimee, who will be able to provide further clarification and assistance.
Unverified Customer
21 March 2025
Unknown Shipment Details
The service is reliable and straightforward at the USA warehouse, and although some fees may be a little high at times they are clearly stated. The chosen shipping service requested some information but Nica at the warehouse informed me about it to avoid delays.
Thank you for your feedback! We're glad to hear that you find our service reliable and transparent. We understand that fees can sometimes feel high, but we appreciate your recognition of our clarity in pricing. It's great to know that Nica kept you informed to prevent delays—I'll be sure to pass along your kind words! :)
Unverified Customer
21 March 2025
Unknown Shipment Details
Had a great time and great assist from Honey and other Forward2me team. Totally helpful! My first time using forward2me Japan and I’m absolutely satisfied.
Thank you for your wonderful feedback! We're delighted to hear that Honey and the team provided great assistance and that your first experience with Forward2Me Japan was a positive one. :)
Unverified Customer
19 March 2025
Unknown Shipment Details
Great customer service, German warehouse NICA operator. User-friendly web interface.
Thank you for your kind words! 😊 We're thrilled to hear that you had a great experience with Nica at our German warehouse and that you found our web interface user-friendly.
Unverified Customer
15 March 2025
Unknown Shipment Details
very good company and thanks HONEY
Thank you for your kind words! 😊
Unverified Customer
15 March 2025
Unknown Shipment Details
U.a. ein Ultraschallgerät wurde via ebay gekauft - und da der Verkäufer nicht direkt nach Deutschland sendet wurde der Weg über forward2me (USA) gewählt. Mit 2 Tagen Verzögerung (im Vergleich zum direkten tracking) wurde der Wareneingang bestätigt. Dann wurde das Gerät aus unerfindlichen Gründen als 'medication' deklariert. Und bei medication da gibt es leider Sonderbestimmungen fürs shipping. Man solle sich mit dem Service in Verbindung setzen. KI-chat der bekannte völlig unbrauchbare Infokanal. 3 eMails ohne response. Ware hängt dort nun fest.
Bei anderen Artikeln wird keine bezahlbare Zollabwicklung angeboten. 40 % vom Warenwert sollten da bezahlt werden. Auch eine Warenversicherung ist unverschämt teuer.
Fazit unbrauchbarer Service! All die tollen Bewertungen sicher nicht forward2me USA - denn das ist schlicht unbrauchbar.
Bei anderen Artikeln wird keine bezahlbare Zollabwicklung angeboten. 40 % vom Warenwert sollten da bezahlt werden. Auch eine Warenversicherung ist unverschämt teuer.
Fazit unbrauchbarer Service! All die tollen Bewertungen sicher nicht forward2me USA - denn das ist schlicht unbrauchbar.
Thank you for your feedback.
I understand your concerns regarding the classification of the ultrasound device as a medical device. However, ultrasound devices must be designated as medical devices for export, as they are used in diagnostic, therapeutic, and monitoring applications within healthcare. This classification ensures compliance with international regulations and safety standards, safeguarding both patients and healthcare professionals.
Without the appropriate classification, the device may face restrictions or be denied entry.
However, we already explained to you via email and found a solution for your shipment moving forward.
Regarding your shipment being stuck and the customs clearance costs, while customs fees are determined by local regulations, forward2me do not have control over the fees. We recommend shipping your goods delivery duty paid next time we offer this via FedEx Priority.
I appreciate your patience as we work toward a resolution.
Best regards,
Customer Satisfaction Team
I understand your concerns regarding the classification of the ultrasound device as a medical device. However, ultrasound devices must be designated as medical devices for export, as they are used in diagnostic, therapeutic, and monitoring applications within healthcare. This classification ensures compliance with international regulations and safety standards, safeguarding both patients and healthcare professionals.
Without the appropriate classification, the device may face restrictions or be denied entry.
However, we already explained to you via email and found a solution for your shipment moving forward.
Regarding your shipment being stuck and the customs clearance costs, while customs fees are determined by local regulations, forward2me do not have control over the fees. We recommend shipping your goods delivery duty paid next time we offer this via FedEx Priority.
I appreciate your patience as we work toward a resolution.
Best regards,
Customer Satisfaction Team
Unverified Customer
14 March 2025
Unknown Shipment Details
Top-notch service! Nica provided exceptional customer support, making my experience with forward2me (Germany warehouse) seamless and worry-free. She took care of everything with professionalism and efficiency. The entire process was straightforward, and I felt well taken care of. Highly recommended!
Thank you for your amazing feedback! 🌟 We're delighted to hear that Nica provided top-notch support and made your experience seamless and worry-free. Your recommendation means a lot to us!
We'll be sure to pass along your kind words to Nica. If you ever need assistance again, we're always here to help! 😊
We'll be sure to pass along your kind words to Nica. If you ever need assistance again, we're always here to help! 😊
Unverified Customer
14 March 2025
Unknown Shipment Details
My query was answered within the time scale given and all my questions were answered. My query has now been resolved
Thank you for your feedback! 😊 We're glad to hear that your query was resolved within the given timeframe and that all your questions were answered
Dion Papas
13 March 2025
UPS Standard Single
DP
Poor communication, lack of information provided leading to excessive charges
Thank you for your feedback! We’re committed to improving our response times and communication to serve you better.
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
Unverified Customer
13 March 2025
Unknown Shipment Details
Amazing forward service, Joyce is an amazing and helpful support!
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Joyce provided such helpful support.
Unverified Customer
13 March 2025
Unknown Shipment Details
forward2me is great service, but I would like to specially commend Joyce for her helpfulness and understanding in solving a problem that I had with my shipment.
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Joyce provided such helpful support.
Unverified Customer
12 March 2025
Unknown Shipment Details
Had a great experience with Forward2me. I got myself some Stanleys from the US that are not available here in the UK. The service was quick (though a bit expensive). Honey from US was my rep and she expedited the shipping and informed me of the every step.
Definitely recommend.
Definitely recommend.
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Honey provided such helpful support.
Unverified Customer
12 March 2025
Unknown Shipment Details
J'ai fait appel à Forward2me pour importer une commande du Pokémon Center UK. Je suis très satisfaite du service. Mon colis est arrivé sans encombres en France.
21€ de frais de douane supplémentaire dela part d'UPS, ça pique un peu mais je m'y attendais.
Sinon le calculateur de prix de livraison sur le site est 100% correct. Le service client est réactif. 22£ pour envoyer mon colis, reçu 2j après comme convenu. Je recommande cette entreprise.
21€ de frais de douane supplémentaire dela part d'UPS, ça pique un peu mais je m'y attendais.
Sinon le calculateur de prix de livraison sur le site est 100% correct. Le service client est réactif. 22£ pour envoyer mon colis, reçu 2j après comme convenu. Je recommande cette entreprise.
Thank you for sharing your experience! 😊 We're delighted to hear that your package from the Pokémon Center UK arrived safely in France and that you found our shipping price calculator accurate.
Unverified Customer
12 March 2025
Unknown Shipment Details
AIMEE, RESOLVED MY PROBLEM WITH CARE AND DEDICATION. THE WAREHOUSE LOCATION IS IN PRESTON, UNITED KINGDOM.
GIULIANO LO IACONO
GIULIANO LO IACONO
Thanks for the 5 star review :)
Unverified Customer
12 March 2025
Unknown Shipment Details
Easy to deal with and got the issue resolved quickly.
Thank you for your positive review! 😊
Unverified Customer
11 March 2025
Unknown Shipment Details
Best company ever, and Very nice customer support (JOYCE)
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Joyce provided such helpful support.
Unverified Customer
11 March 2025
Unknown Shipment Details
Within less than an hour Joyce helped me on whatsapp with my very first order. She was patient and kind towards me. She took her time and explained everything well and helped me through the process until the end. This is one of the best customer service I’ve received online and I’m more than happy🥰 I’m satisfied that I’v stumbled on a website like this that allows people to order items even though the original website doesn’t ship to the country where you live in.
Thank you so much for your kind words! 🥰
Unverified Customer
10 March 2025
Unknown Shipment Details
The customer service was flawless !! Nica from the US location was the best to help me find back my package that had been lost for 4 months by UPS. She monitored closely my shipment and did not stopped until my package was find back !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️