Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
ruju
24 December 2024
FedEx Connect Plus
Jelena Mirosavljevic
24 December 2024
UPS Standard Single
JM
My shipment was opened and then repacked with the remark that was done because I didn't upload the invoice for it, but I did. After uploading it was stated that the items are manually added. This makes no sense, but ok. The shipment arrived neatly packed and in excellent shape.
Thank you for your feedback, and we apologize for any confusion caused regarding the invoice upload. We understand your concern about the repacking, and we appreciate your understanding. We're glad to hear that the shipment arrived in excellent condition and was well-packed. If you have any further questions or need assistance with future shipments, please don't hesitate to reach out.
Customer Satisfaction Team
Customer Satisfaction Team
F.Alblharith
23 December 2024
FedEx International Economy
F
It was a good experience indeed.
Thank you for your feedback! We're happy to hear that you had a good experience. If there's anything else we can assist you with, please don't hesitate to reach out.
Customer Satisfaction Team
Customer Satisfaction Team
Abdulla Bukhari
23 December 2024
FedEx International Priority
AB
Loved everything you have done
Also you guys respond to me every time I sent you a message
Will definitely deal with you again and again 🥰😍
Also you guys respond to me every time I sent you a message
Will definitely deal with you again and again 🥰😍
Thank you so much for your kind words! 😊 We're happy to hear that you loved everything we did. It's always a pleasure assisting you, and we appreciate your trust in us. We'll be here whenever you need us again! 🥰 Looking forward to working with you again soon!
Rafał Wójcik
21 December 2024
UPS Express Saver
RW
Very good experience
Many thanks for the 5 star review. 😊
Hildur
19 December 2024
FedEx International Economy
H
Safe and fast service
Many thanks for the 5 star review. 😊
David Eriksson
18 December 2024
DHL Economy Select
DE
Amazing service.
Carlos Barbosa
17 December 2024
DHL Economy Select
CB
Very confusing experience
The information in not clear
The qualification of the goods is not clear
The information in not clear
The qualification of the goods is not clear
Thanks for the feedback.
Please be informed that the item you are shipping is classified as dangerous goods, which requires special handling. Forward2me is fully approved for shipping dangerous goods, and we are the only parcel forwarding service with the necessary accreditation to handle such shipments.
Due to the nature of the goods, the shipping process will be manually processed, and we can only ship them using DHL' service to ensure compliance with safety standards.
Best regards,
Customer Satisfaction Team
Please be informed that the item you are shipping is classified as dangerous goods, which requires special handling. Forward2me is fully approved for shipping dangerous goods, and we are the only parcel forwarding service with the necessary accreditation to handle such shipments.
Due to the nature of the goods, the shipping process will be manually processed, and we can only ship them using DHL' service to ensure compliance with safety standards.
Best regards,
Customer Satisfaction Team
Marcus Forssman
17 December 2024
DHL Express Worldwide
MF
Funkade kanon
Many thanks for the 4 star review. 😊
Lupe Sorto
16 December 2024
DHL Express Worldwide
LS
The experience was great. The customer service team was able to inquire on my concerns on how these things work out. I would definitely be working with you guys again as I feel more comfortable now.
Thank you so much for your kind words! We're happy to hear that you had a great experience with our customer service team and that we were able to address your concerns. Your comfort and satisfaction are our top priorities, and we look forward to working with you again in the future. If you need anything, feel free to reach out anytime!
Jasna Karanovic
16 December 2024
UPS Worldwide Expedited
JK
Great
**********
**********
Many thanks for the 5 star review. 😊
SAKURA
14 December 2024
FedEx International Economy
S
Enjoy your orders delivered timely and efficiently by forward2me wherever in the world you are.
C K
13 December 2024
DHL Express Worldwide
CK
Always excellent service with prompt replies and helpful staff that really go above and beyond for you
Many thanks for the 5 star review. 😊
Jens
13 December 2024
UPS Express Saver
J
Very professional service, all great. Certainly again next time.
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our service. We look forward to assisting you again in the future.
If you ever need anything, don't hesitate to reach out.
Best regards,
Customer Satisfaction Team
If you ever need anything, don't hesitate to reach out.
Best regards,
Customer Satisfaction Team
Mohammed Alnaqash
12 December 2024
FedEx Connect Plus
MA
Trusting, perfect support
Many thanks for the 5 star review. 😊
Sophia Moisiadis
10 December 2024
DHL Express Worldwide
SM
Great service
Many thanks for the 5 star review. 😊
Malaysia
10 December 2024
FedEx Connect Plus
M
More expensive than shipping direct from retailer. Limited shipping options. Good concept but not a time or money saver.
Hi Malaysia,
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Ran Achituv
07 December 2024
UPS Express Saver
RA
streamlined service you can count on
Many thanks for the 5 star review. 😊
Jae
07 December 2024
FedEx International Economy
J
Forward2me makes every transaction run smoothly. Prices are on the expensive side to be very honest but I’ve never had an issue so far
Many thanks for the 5 star review. 😊
Gurminder
07 December 2024
FedEx International Economy
G
Fast shipping
Many thanks for the 5 star review. 😊
Jan
05 December 2024
FedEx International Economy
J
everything was flawless
ayse h.
04 December 2024
DHL Express Worldwide
AH
I used the US warehouse for the first time and bought shampoo and conditioner. They insisted that because there is a miniscule amount of alcohol in the formulas (alcohol is about the 40th item on the ingredients list available on the sellers website, the link of which I provided), the package is classified as a dangerous good, and must be shipped accordingly, in other words super expensively (USD 200!!)... I left a complaint, they replied offering help, but it took more than a month for them to get back to me, even after my reminders, saying that the seller did not return to them to confirm..
Thank you for your feedback.
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
Daniela
04 December 2024
UPS Express Saver
D
Great customer service and communication!
Speedy delivery of goods from Germany.
Can only recommend!!!
Speedy delivery of goods from Germany.
Can only recommend!!!
Albert
04 December 2024
FedEx Connect Plus
A
I am verry happy with this company.
They work so good and wel.
Every thing is alright.
I have truts for them
They work so good and wel.
Every thing is alright.
I have truts for them
Sameer Zahrallyali
04 December 2024
FedEx International Priority
SZ
Professional management of parcels. Excellent customer care. Quick services and good prices.
Shaqer
03 December 2024
FedEx Connect Plus
S
Shipping service was very good and fast. And expensive too.
Thank you for sharing your thoughts with us! We're delighted to hear that you were pleased with our shipping service and its speed.
The cost of shipping is determined based on several factors:
Weight: Both the actual weight (1.98 kg) and the volumetric weight (6.09 kg) are considered. The carrier charges based on the higher of the two, which in this case is the volumetric weight.
Dimensions: The package's dimensions (35 cm x 30 cm x 29 cm) are used to calculate the volumetric weight.
Since 6.09 kg is greater than the actual weight (1.98 kg), FedEx charges for 6.09 kg.
When compared to many other forwarding companies, our rates are often more affordable, as we aim to provide high-quality service at a reasonable price. We believe our customers receive excellent value for the level of service we deliver.
Should you have any questions or need assistance with your next shipment, please don’t hesitate to reach out.
Thank you for choosing us, and we hope to serve you again soon!
Customer Satisfaction Team
The cost of shipping is determined based on several factors:
Weight: Both the actual weight (1.98 kg) and the volumetric weight (6.09 kg) are considered. The carrier charges based on the higher of the two, which in this case is the volumetric weight.
Dimensions: The package's dimensions (35 cm x 30 cm x 29 cm) are used to calculate the volumetric weight.
Since 6.09 kg is greater than the actual weight (1.98 kg), FedEx charges for 6.09 kg.
When compared to many other forwarding companies, our rates are often more affordable, as we aim to provide high-quality service at a reasonable price. We believe our customers receive excellent value for the level of service we deliver.
Should you have any questions or need assistance with your next shipment, please don’t hesitate to reach out.
Thank you for choosing us, and we hope to serve you again soon!
Customer Satisfaction Team
Sophie Orlow Andersen
03 December 2024
DHL Express Worldwide
SOA
wow! very good service. Help desk helped me after a few minutes and very fast Delivery. I'm very happy
Many thanks for the 5 star review. 😊
Tamara Gillespie
03 December 2024
DHL Express Worldwide
TG
Easy to work with and orchestrated my U.S. delivery smoothly.
Many thanks for the 5 star review. 😊
Jasna Karanovic
02 December 2024
UPS Worldwide Expedited
JK
My first choice in business. Thank yoi guys
Many thanks for the 5 star review. 😊
Jess
01 December 2024
UPS Standard Single
J
Es hat alles reibungslos funktioniert.
Ich kann es nur weiterempfehlen. Ich habe etwas in UK bestellt, Zoll & Versand kann man über UPS vorher bezahlen, was natürlich sehr angenehm ist, da ich persönlich meistens kein Bargeld Zuhause habe. Bis zu 30 Tage kann man kostenlos lagern und Bestellungen sammeln. Der Versand selbst hat nur 3 Tage von Forward zu mir gedauert.
Ich kann es nur weiterempfehlen. Ich habe etwas in UK bestellt, Zoll & Versand kann man über UPS vorher bezahlen, was natürlich sehr angenehm ist, da ich persönlich meistens kein Bargeld Zuhause habe. Bis zu 30 Tage kann man kostenlos lagern und Bestellungen sammeln. Der Versand selbst hat nur 3 Tage von Forward zu mir gedauert.
Many thanks for the 5 star review. 😊
Giovanni
01 December 2024
FedEx Connect Plus
G
I must admit that I was a bit concerned using this service, given some of the negative reviews I read. However, after my own personal experience I can confidently say that this was the most seamless, smooth, and reliable forwarding service I have used! I received ample communication regarding my parcel and was given a few carrier options when it came down to forwarding to the United States. My items from the UK arrived undamaged and within a week of ordering from the original manufacturer! I’ll definitely be using Forward2me in the future when ordering from London.
Many thanks for the 5 star review. 😊
Matthias Thoma
30 November 2024
FedEx Connect Plus
MT
Everything was good. Fast and correct communication.
Many thanks for the 5 star review. 😊
Ewa
29 November 2024
UPS Express Saver
E
The best shipping company ever ! Premium quality of the service. They handle each package with care, customer service is outstanding ! They're very quick developing tech business. I've been with them for almost 4 years and they have made many positive changes on their website. Thanks guys for your awesome work
Many thanks for the 5 star review. 😊
N N
27 November 2024
FedEx Connect Plus
NN
担当者の対応が遅く、コミュニケーションが不明確で的外れ
Thank you for reaching out and sharing your feedback. I sincerely apologize for the delay in response and any confusion caused by unclear communication.
Sometimes the payment process can be affected by factors beyond our control, such as restrictions or delays on the side of the bank or credit card provider. For instance, some banks or card issuers may block or flag international transactions as a security measure. Additionally, transactions flagged for unusual activity might be declined.
If one method doesn’t work, we suggest trying another card, bank account, or a digital wallet like PayPal. You may also want to reach out to the customer service team of your bank or card issuer for further troubleshooting.
After reviewing your case, I can confirm that everything has now been settled and the payment has been successfully processed. It also appears that the initial payment attempt was not actually received by us, which may have contributed to the confusion.
We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Customer Satisfaction Team
Sometimes the payment process can be affected by factors beyond our control, such as restrictions or delays on the side of the bank or credit card provider. For instance, some banks or card issuers may block or flag international transactions as a security measure. Additionally, transactions flagged for unusual activity might be declined.
If one method doesn’t work, we suggest trying another card, bank account, or a digital wallet like PayPal. You may also want to reach out to the customer service team of your bank or card issuer for further troubleshooting.
After reviewing your case, I can confirm that everything has now been settled and the payment has been successfully processed. It also appears that the initial payment attempt was not actually received by us, which may have contributed to the confusion.
We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Customer Satisfaction Team
Pongthorn Chuencharoen
27 November 2024
FedEx International Economy
PC
Many place warehouses.
Many thanks for the 4 star review. 😊
Mike Barker
27 November 2024
FedEx Connect Plus
MB
Expert repackaging, quick turnaround.
Many thanks for the 5 star review. 😊
Lazaros Sotiropoulos
26 November 2024
DHL Express Worldwide
LS
I used my US address for the first time. Took some time for my package to be registered after it was delivered. Reading the details of the shipping options I decided to choose regular shipping it stated that multiple packages would be combined - so I figured this would be the case. In the end my packages arrived in separate boxes (which probably cost me more too). Also - DHL shipping was not an option - which is what I usually use.
Hi Lazaros,
I apologize for the delay in registering your package after delivery to your US address.
Our US warehouse is currently experiencing a high volume of packages due to the peak season, which has resulted in some processing backlogs. We’re actively working to reduce these delays and appreciate your patience during this busy period.
Upon further investigations, it appears that no request to combine and repack your packages was initiated from your account. As a result, the packages were shipped as they arrived at our warehouse. For future shipments, please ensure to request a combine and repack service through your account before shipping. This service helps consolidate multiple packages into a single shipment when possible, which can reduce overall shipping costs. Please note there is a fee of $3 per package for our combine and repack service. This covers the labor and materials needed to repack your items securely and efficiently.
At this time, we offer UPS and FedEx as our express shipping options. Unfortunately, DHL is not available as a courier from this location.
We strive to provide reliable and cost-effective shipping options, and both UPS and FedEx ensure fast and efficient delivery for express shipments.
Many thanks!
Customer Satisfaction Team
I apologize for the delay in registering your package after delivery to your US address.
Our US warehouse is currently experiencing a high volume of packages due to the peak season, which has resulted in some processing backlogs. We’re actively working to reduce these delays and appreciate your patience during this busy period.
Upon further investigations, it appears that no request to combine and repack your packages was initiated from your account. As a result, the packages were shipped as they arrived at our warehouse. For future shipments, please ensure to request a combine and repack service through your account before shipping. This service helps consolidate multiple packages into a single shipment when possible, which can reduce overall shipping costs. Please note there is a fee of $3 per package for our combine and repack service. This covers the labor and materials needed to repack your items securely and efficiently.
At this time, we offer UPS and FedEx as our express shipping options. Unfortunately, DHL is not available as a courier from this location.
We strive to provide reliable and cost-effective shipping options, and both UPS and FedEx ensure fast and efficient delivery for express shipments.
Many thanks!
Customer Satisfaction Team
Yannis Stephanou
25 November 2024
DHL Express Worldwide
YS
Excellent service, always delivering on time. Great dashboard to handle it all and being notified every step of the way
Many thanks for the 5 star review. 😊
Keinel Palencia
23 November 2024
DHL Express Worldwide
KP
Customer service 10/10, very attentive to questions.
Many thanks for the 5 star review. 😊
CINDY WANG
22 November 2024
FedEx International Economy
CW
The service was prompt and polite
Many thanks for the 5 star review. 😊
Jendry Cruz Mora
21 November 2024
FedEx Connect Plus
JCM
Todo fue muy rápido
Many thanks for the 5 star review. 😊
CMBG
21 November 2024
FedEx International Economy
C
I had never used this service before but had some clothing items I wanted to buy that I couldn’t get shipped to Canada. They accepted package and forwarded it to me. I had to send a picture id of me to verify my identity. I also had to submit an itemized list of things I bought and the price. They gave me multiple shipping/forwarding options and I decided. I paid duty on my purchase and it was arranged through the carrier so it made it easier. At the end of the day it was not cheap but I received the items I wanted and Forward2Me made it possible. I would use them again.
Thank you so much for sharing your experience with us! We understand the importance of a smooth and secure process, so it’s great to know that our ID verification and itemized list requirements gave you confidence in our service. We’re also glad that arranging the duty payment through the carrier made the process easier for you.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.
Yoshihiro Sato
21 November 2024
FedEx International Economy
YS
Using Forward2me, I can buy an interesting product from Germany. Thank you.
Many thanks for the 5 star review. 😊
Swami Ralph
20 November 2024
FedEx Connect Plus
SR
The UK firm I bought from didn't know I'm in US, F2M got the pkg and turned it right around, it came thru fine. So F2M turned an "impossible-to-get" situation into an "easy-as-ordering-locally" one! Well done!
Many thanks for the 5 star review. 😊
Norbert Vásquez
20 November 2024
FedEx Connect Plus
NV
Excellent service and very fast with shipping to my destination country thank you very much for the effort and speed, blessings to all your work team
Many thanks for the 5 star review. 😊
A.A
20 November 2024
FedEx Connect Plus
A
Extremely expensive
Thanks for the feedback.
Couriers calculate the final shipping weight using both actual weight and volumetric weight to ensure they charge appropriately for both the space the package occupies and its weight.
When calculating the final shipping weight, some carriers may factor in the volumetric weight (calculated from the dimensions 41x38x6 cm), which in your case brings the total shipping weight to 1.87 kg.
At Forward2me, we strive to offer competitive rates and services that ensure the best value for your shipping needs. Our pricing is designed to be on par with or better than many other parcel forwarding companies, while we also focus on providing a reliable and efficient service to get your packages to you quickly and safely.
We continuously monitor the market to ensure we offer a competitive edge, whether through our cost-effective shipping options, responsive customer support, or value-added services.
Warm regards,
Forward2me
Couriers calculate the final shipping weight using both actual weight and volumetric weight to ensure they charge appropriately for both the space the package occupies and its weight.
When calculating the final shipping weight, some carriers may factor in the volumetric weight (calculated from the dimensions 41x38x6 cm), which in your case brings the total shipping weight to 1.87 kg.
At Forward2me, we strive to offer competitive rates and services that ensure the best value for your shipping needs. Our pricing is designed to be on par with or better than many other parcel forwarding companies, while we also focus on providing a reliable and efficient service to get your packages to you quickly and safely.
We continuously monitor the market to ensure we offer a competitive edge, whether through our cost-effective shipping options, responsive customer support, or value-added services.
Warm regards,
Forward2me
Steven Mdhluli
20 November 2024
FedEx Connect Plus
SM
They lost my parcel
Dear Steven,
Thank you for your feedback.
We’ve made several attempts to contact you via phone and email to gather the necessary details for approaching FedEx regarding the issue with your shipment. Unfortunately, we have not received a response from you.
To proceed with a claim, FedEx requires specific details about the missing items as well as receipts. Without this information, they will not be able to progress the claim.
As we are unable to move forward without your input, we regret to inform you that we cannot proceed with any claims at this time. If you can provide the required information, we would be happy to assist further.
Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.
Kind regards
Customer Satisfaction Team
Forward2me
Thank you for your feedback.
We’ve made several attempts to contact you via phone and email to gather the necessary details for approaching FedEx regarding the issue with your shipment. Unfortunately, we have not received a response from you.
To proceed with a claim, FedEx requires specific details about the missing items as well as receipts. Without this information, they will not be able to progress the claim.
As we are unable to move forward without your input, we regret to inform you that we cannot proceed with any claims at this time. If you can provide the required information, we would be happy to assist further.
Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.
Kind regards
Customer Satisfaction Team
Forward2me
Rhea
20 November 2024
UPS Standard Single
R
Great service. I got regular updates on all shipping. It was delivered quicker than expected. And was so easy. Will definitely use again.
Many thanks for the 5 star review. 😊
alex daltan
17 November 2024
DHL Express Worldwide
AD
The best and cheap forwarding I found
Many thanks for the 5 star review. 😊
Caspar Bo
16 November 2024
FedEx International Economy
CB
Cheating company - it gets way more expensive than planned every time - used them 3 times - each time they insisted on repacking the goods despite my insistence on it not being necessary- that resulted in repacking fees + their repacking made shipping significantly more expensive. And in each occasion they added wrapping to parcels already perfectly packed. One parcel went from expected 30gbp shipping to 150 + 25 for their packing efforts. Stay away
Update
To top it up, they are now lying and claim it’s up to the customer to repack or not - I asked them several times not to repack and was told it wasn’t an option.
They also reached out to me only to justify their actions in broader terms - no apologies no refunds no investigation
UPDATE 2:
You keep updating your answer and your lies just becomes bigger and bigger. I asked you several times NOT to repack, and you said you had to, so dont say its up to me. Furthermore, it was packed fine originally which was clear when i received it, and i could see your packing on top of the original packing.
Furthermore, now you decided to make public what i bought, and yes it was a second hand boot for a car, that needed to be repainted anyways, so a few scratches or whatever would not have mattered what so ever. It was a 99 GBP product that i expected to pay 50 GBP to ship according to your calculater and ended up paying 30 GBP for repacking and then another 2xx GBP in shipping, it was so outragous i was considering just leaving it with you and order another one.
Update
To top it up, they are now lying and claim it’s up to the customer to repack or not - I asked them several times not to repack and was told it wasn’t an option.
They also reached out to me only to justify their actions in broader terms - no apologies no refunds no investigation
UPDATE 2:
You keep updating your answer and your lies just becomes bigger and bigger. I asked you several times NOT to repack, and you said you had to, so dont say its up to me. Furthermore, it was packed fine originally which was clear when i received it, and i could see your packing on top of the original packing.
Furthermore, now you decided to make public what i bought, and yes it was a second hand boot for a car, that needed to be repainted anyways, so a few scratches or whatever would not have mattered what so ever. It was a 99 GBP product that i expected to pay 50 GBP to ship according to your calculater and ended up paying 30 GBP for repacking and then another 2xx GBP in shipping, it was so outragous i was considering just leaving it with you and order another one.
Thank you for your feedback.
The Audi convertible boot tailgate panel you have purchased requires special handling due to its size and delicate nature. To ensure it arrives safely and without damage during transit, we will be repacking it with additional protective materials.
At Forward2me, we strive to ensure that all shipments are handled with the utmost care and transparency. Our repacking process is typically initiated to ensure that parcels meet the necessary standards for safe transport.
Without additional repacking, there may be a higher risk of your items being damaged during transit, especially if the packaging is not designed to withstand the stresses of shipping or if the items are fragile. If the items are not repacked, we cannot guarantee the same level of protection against unforeseen issues like mishandling or rough transit conditions.
Ultimately, the decision is yours. If you decide to proceed without repacking, just let us know, and we’ll move forward accordingly so you can ship as is.
Thank you for your understanding.
Best regards,
Customer Satisfaction Team
The Audi convertible boot tailgate panel you have purchased requires special handling due to its size and delicate nature. To ensure it arrives safely and without damage during transit, we will be repacking it with additional protective materials.
At Forward2me, we strive to ensure that all shipments are handled with the utmost care and transparency. Our repacking process is typically initiated to ensure that parcels meet the necessary standards for safe transport.
Without additional repacking, there may be a higher risk of your items being damaged during transit, especially if the packaging is not designed to withstand the stresses of shipping or if the items are fragile. If the items are not repacked, we cannot guarantee the same level of protection against unforeseen issues like mishandling or rough transit conditions.
Ultimately, the decision is yours. If you decide to proceed without repacking, just let us know, and we’ll move forward accordingly so you can ship as is.
Thank you for your understanding.
Best regards,
Customer Satisfaction Team
At Forward2me, we are dedicated to offering our customers the most competitive prices in the industry. We provide a price match guarantee and free Return to Sender service.
If you find a lower price for the same service before making a shipment request, simply send us the link, and we will match the price. If you change your mind after we’ve received your parcel at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you. If you find a lower price after receiving your parcel, just send us the link, and we’ll refund the shipping cost in full. Since you haven’t yet used our Price Match or Free Return to Sender services, please submit your refund request via live chat or through the contact form on our website: (https://www.forward2me.com/price-match-guarantee/)
For more information about our services, you can explore our resource hub, where our experts provide details on volumetric weight, fuel surcharges, taxes, and other key topics: (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction Team