Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Keinel Palencia
23 November 2024
DHL Express Worldwide
KP
Customer service 10/10, very attentive to questions.
CINDY WANG
22 November 2024
FedEx International Economy
CW
The service was prompt and polite
Jendry Cruz Mora
21 November 2024
FedEx Connect Plus
JCM
Todo fue muy rápido
CMBG
21 November 2024
FedEx International Economy
C
I had never used this service before but had some clothing items I wanted to buy that I couldn’t get shipped to Canada. They accepted package and forwarded it to me. I had to send a picture id of me to verify my identity. I also had to submit an itemized list of things I bought and the price. They gave me multiple shipping/forwarding options and I decided. I paid duty on my purchase and it was arranged through the carrier so it made it easier. At the end of the day it was not cheap but I received the items I wanted and Forward2Me made it possible. I would use them again.
Yoshihiro Sato
21 November 2024
FedEx International Economy
YS
Using Forward2me, I can buy an interesting product from Germany. Thank you.
Many thanks for the 5 star review. 😊
Swami Ralph
20 November 2024
FedEx Connect Plus
SR
The UK firm I bought from didn't know I'm in US, F2M got the pkg and turned it right around, it came thru fine. So F2M turned an "impossible-to-get" situation into an "easy-as-ordering-locally" one! Well done!
Norbert Vásquez
20 November 2024
FedEx Connect Plus
NV
Excellent service and very fast with shipping to my destination country thank you very much for the effort and speed, blessings to all your work team
A.A
20 November 2024
FedEx Connect Plus
A
Extremely expensive
Thanks for the feedback.
Our Customer Satisfaction Team will be in touch with you via email shortly.
We appreciate your patience and the opportunity to resolve this matter for you.
Warm regards,
Forward2me
Our Customer Satisfaction Team will be in touch with you via email shortly.
We appreciate your patience and the opportunity to resolve this matter for you.
Warm regards,
Forward2me
Steven Mdhluli
20 November 2024
FedEx Connect Plus
SM
They lost my parcel
Thanks for the feedback.
Our Customer Satisfaction Team will be in touch with you via email shortly.
We appreciate your patience and the opportunity to resolve this matter for you.
Warm regards,
Forward2me
Our Customer Satisfaction Team will be in touch with you via email shortly.
We appreciate your patience and the opportunity to resolve this matter for you.
Warm regards,
Forward2me
Rhea
20 November 2024
UPS Standard Single
R
Great service. I got regular updates on all shipping. It was delivered quicker than expected. And was so easy. Will definitely use again.
Many thanks for the 5 star review. 😊
alex daltan
17 November 2024
DHL Express Worldwide
AD
The best and cheap forwarding I found
Caspar Bo
16 November 2024
FedEx International Economy
CB
Cheating company - it gets way more expensive than planned every time - used them 3 times - each time they insisted on repacking the goods despite my insistence on it not being necessary- that resulted in repacking fees + their repacking made shipping significantly more expensive. And in each occasion they added wrapping to parcels already perfectly packed. One parcel went from expected 30gbp shipping to 150 + 25 for their packing efforts. Stay away
Thanks for the feedback.
Our Customer Satisfaction Team will be in touch with you via email shortly.
We appreciate your patience and the opportunity to resolve this matter for you.
Warm regards,
Forward2me
Our Customer Satisfaction Team will be in touch with you via email shortly.
We appreciate your patience and the opportunity to resolve this matter for you.
Warm regards,
Forward2me
Mark Turney
12 November 2024
DHL Express Worldwide
MT
Once you learn how this program works it is very easy to get your orders that otherwise was unattainable. I would tell folks to use Forward2Me with confidence.
Many thanks for the 5 star review. 😊
SM
12 November 2024
UPS Standard Single
S
I ordered something from Adidas Germany and they don't ship to my country so I used forward2me.
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
chris mossman
09 November 2024
DHL Express Worldwide
CM
Received my first shipment from Japan, arrived quickly, parcels excellently repacked for a small fee but this saved on postage costs. Just organised my first shipment from USA so expecting more of the same. Great service if wanting an item which doesn’t offer delivery to your home country. (UK for me). Ordered from Amazon in Japan & EBay USA so far 👍
Anda Turcila
08 November 2024
UPS Standard Single
AT
Fast, reliable, very helpful.
Many thanks for the 5 star review. 😊
Debbie Birch
03 November 2024
DHL Express Worldwide
DB
Always great efficent service. Never a problem with a shipment
Many thanks for the 5 star review. 😊
john esposito
02 November 2024
DHL Express Worldwide
JE
Website is easy to use. Your agents are VERY responsive and helpful! Tell them all thanks!
Many thanks for the 5 star review. 😊
Gary St. Armand
01 November 2024
DHL Express Worldwide
GSA
This was a fairly straightforward process . I'm glad I came across these folks.
Many thanks for the 5 star review. 😊
Samuel Karanja
28 October 2024
DHL Express Worldwide
SK
i love your quick reponse on issues raised. trusted business partner
Dude T
25 October 2024
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
Thank you very much for the 5-star review :D
Jennifer G
24 October 2024
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
Carel Pienaar
23 October 2024
UPS Express Saver
CP
Have not received my parts, or even a price...
Thanks for the feedback.
We want to inform you that our US team is currently experiencing a backlog due to the peak season. As a result, processing times may be longer than usual.
We are working diligently to expedite all packages and expect to resume normal processing times soon. We appreciate your understanding and patience during this busy period.
Many thanks,
Forward2me
We want to inform you that our US team is currently experiencing a backlog due to the peak season. As a result, processing times may be longer than usual.
We are working diligently to expedite all packages and expect to resume normal processing times soon. We appreciate your understanding and patience during this busy period.
Many thanks,
Forward2me
Viola Mäkinen
23 October 2024
UPS Standard Single
VM
They have really cheap prices and the customer service is very friendly
Many thanks for the 5 star review. 😊
T T
23 October 2024
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Jesus A
23 October 2024
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Zoran T.
22 October 2024
UPS Express Saver
ZT
Positives: user interface, ease of use.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Hi Zoran,
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me
Lia Kurs
21 October 2024
DHL Economy Select
LK
I enjoyed getting the package, but I think the experience could be more streamlined.
I was shipping medications so not complaining.
I was shipping medications so not complaining.
Nathan Hong
17 October 2024
FedEx International Economy
NH
I used Forward2Me for my first package from UK, and the experience was fantastic. It charged me the lowest among the competitors. The email communication was fast, clear, and effective. The package was outstanding. The import duty process was also fast thanks to the clear export documentation from Forward2Me. I am definitely using it again, not only for the packages from UK but also from US and others.
Thank you so much for your kind words! t's great to know that our communication and documentation processes met your expectations and helped make the import duty process smooth for you.
Many thanks,
Forward2me
Many thanks,
Forward2me
The Dude
17 October 2024
DHL Express Worldwide
TD
Was able to get a color I wanted not offered in the U.S. Smooth transaction taken care of by Joyce who was enjoyable and pleasant to work with. Joyce made sure I got my limited edition, authentic Birkenstocks delivered easy and smooth transaction. Forward2Me provides a valuable service for getting items like this, made all the better by quality customer service from people like Joyce.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Gerő B
16 October 2024
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Sameer A
15 October 2024
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Pete H
15 October 2024
UPS Express Saver
PH
Great customer service, very helpful, great shipping prices. Had an issue with the shipping carrier and forward2me, especially Joyce, helped me and handled it all for me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Viola Jaupllari
13 October 2024
DHL Express Worldwide
VJ
Very fast and correct. A bit expensive
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Masego Paul
08 October 2024
UPS Express Saver
MP
Doing well, only of late its like package's are misplaced alter being delivered
Gerhard W
07 October 2024
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
Many thanks for the 5 star review. 😊
Jane S
07 October 2024
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Mohamed R
07 October 2024
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Alex m
07 October 2024
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
kevin brown
06 October 2024
DHL Domestic Express
KB
well done forward2me!
Client
05 October 2024
UPS Standard Single
C
It was very easy to use forward2me
Many thanks for the 5 star review. 😊
Beedesh R
05 October 2024
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Clytemnon Mothership
04 October 2024
UPS Standard Single
CM
Service rapide et correct, cependant ne tombez pas dans le panneau de l'option "refaire le colis et bénéficiez d'une assurance". J'avais jusque là plusieurs services de livraison à choisir mais une fois l'option sélectionnée, il ne m'en restait plus qu'un seul, UPS, qui m'a extorqué 35 euros de frais de douane et avec un service de livraison débile, je suis resté 2 fois chez moi pour les recevoir, le livreur n'a pas daigné m'appeler pour que je lui ouvre la porte et a déposé mon colis dans un dépôt assez loin de chez moi (je ne suis pas véhiculé). Vraiment nul. Ah et pour en revenir à l'assurance promise par forward2me, elle coute 20 euros. Non merci, je me suis bien fait avoir. Comme c'est un des rares sites à proposer un proxy vers le Royaume Uni je l'utiliserai probablement de nouveau à regret mais je ne tomberai plus dans le piège.
Thank you for your feedback regarding our service! We’re glad to hear that you found it fast and correct.
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Nina K
04 October 2024
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Julian H
04 October 2024
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Carly F
03 October 2024
DHL Express Worldwide
CF
Made the entire process so easy! Would definitely use again.
Many thanks for the 5 star review. 😊