I had a problem with the registered parcel dimensions
I had a problem with the parcel dimensions. I bought a small product (trousers) and the vendor sent it in a pretty large plastic bag. Forward2mе took into consideration the full dimensions of the plastic bag and this caused me not to benefit of the cheapest service anymore. So instead of 10 GBP I was supposed to pay the next available service, which was 24 GBP. In the end they offered to repack for me so I could get the better price, but this costed me extra 3 GBP. I am happy it was solved finally. I am not sure if this problem could have been solved in the first place, without me having to pay extra money, but it is what it is. After this incident I will be thinking two times before working with them again, though. Anyway, Nica from customers service was very nice, answered my inquires in short time and was very helpful.