Customer service is beyond amazing!
Customer service is amazing! They handled my issue kindly, patience, stayed until I was satisfied. Forward 2 me US warehouse, their support team "Honey" has very good staff.
My issue was, I picked their service for a package to be received by them cause I couldn't place the order and set my own real address, region wasn't available.
After my package arrived to their warehouse, the Last-Mile carrier left the package right outside the building, in the mail-box. I believe this happened cause the warehouse was closed (On Sunday). And somehow they didn't find any package for me with the said Tracking number(s).
Yet they did not leave me alone, they explained to me what happened to my package, they tried to find it and no success.
So kind from them, they offered me a nice option, a refund of the item's value, fully.
Even though I don't or cannot blame them, and the fact I was left behind by all the other partners associated (Such the last-mile carrier!), I got the refund by Forward 2 Me, and I'm more than satisfied after all.
I may have been upset cause I waited very long as it was a pre order plaved since May and only received updates early July, but after this kind offer I can say Forward 2 Me US's Honey team has done their job to the maximum, one of the best services I ever had in my life!
Thanks 🍯 !