International Parcel Forwarding Service 📦

Bisher hatte alles gut funktioniert

Bisher hatte alles gut funktioniert. Jetzt plötzlich wird einfach willkürlich und ohne Grund ein Paket unter Versandverbot gestellt. Die Reaktion des Kundendienstes lässt auf sich warten. Ich versende keine verbotenen Artikel und die Beschreibung mit Warenwert liegt forward2me auch vor. Vollkommen unverständlich und eine Frechheit. Sollte sich das Problem nicht lösen, bin ich dort Kunde gewesen. Mittlerweile hat sich das Problem gelöst. Danke an das Team für die Hilfe.

Exceptional Human Being Customer Service

I am a long time customer for Forward2Me and have always been pleased with this service. RecentlyI encountered a particularly challenging situation where my parcel was stuck in Customs for weeks while I was traveling and the local agent was unable to contact me. Nica provided critical service by following up with the local agent on my behalf to ensure that my parcel was processed successfully, without Nica’s persistent follow up my parcel could have been been needlessly returned or worse. I am so grateful for Nica’s stellar service, because of this experience along with many years of satisfaction I highly recommend Forward2Me service. In this day and age when many companies are resorting to AI bots for customer service I can confidently say that Nica understood my position quickly and was able to resolve my issue far more efficiently than any AI bot could have. Thank you Nica for your exceptional service and to Forward2Me for keeping human being customer service representatives, we appreciate it. 🙏

Customer experience

Worked Great to buy something from the UK

I used this service to buy something from the UK which does not ship to the USA. It worked great and I received my items in great condition.

United States of America

Excellent Forwarding Service

I’ve been using Forward2me for a long time and have consistently had a great experience. Their shipping service is reliable, everything is handled carefully, and their customer service is excellent. I especially appreciate how they keep you updated throughout the entire process, so you always know what’s happening with your shipment. Highly recommended if you’re looking for a dependable forwarding service with great customer support!

United States of America

Forward2me is great for international forwarding

I found Forward2me thru a Google search when I realized an item I wanted to order from the Netherlands could not be shipped directly to the US. Signing up was really easy and once I had an Forward2me address, I was ready to use the service. Everything went really smooth. I ordered online and my package was shipped to the Forward2me address. Once there, I received almost daily updates that showed my package status. Each step of the way I was kept informed and that made me feel positive about the experience. My package was delivered in perfect condition. I will definitely be using Forward2me again and recommend it to everyone. Thanks!

United States of America

Easy to use and AI helped me a lot…

Easy to use and AI helped me a lot answer questions

United States of America

Good start but downhill later possibly. Update - Situation resolved full

Good experience so far, hoping for help resolving one issue My experience with Forward2Me has been good overall. My package arrived at their warehouse quickly, the paid photo request came back fast with clear shots, and I got timely email updates as my package moved through their repack queue. One thing I'm hoping gets sorted: my package needed their mandatory "Combine & Repack" service after the original packaging was flagged as poor quality by their specialists. I chose "Repack for Safety" specifically to stay eligible for Protect+ insurance — but once the repack was done and the package showed READY, Protect+ was blocked with the message that it's "not available for this request, because it contains a parcel that our specialists advised to be repacked." I've checked their Terms of Trade and their own "Shipments NOT Eligible for Claims & Protect+" article and can't find this listed as an exclusion anywhere, so it may just be a system glitch rather than intentional. I've emailed twice about it and tried calling, but haven't been able to get a direct answer yet. Everything else about the process has been smooth, and I'd genuinely like to give this a higher rating — just hoping someone from the team can take a look and help get it sorted. Update: they have responded and worked on my concern. Thank you forward2me. Update: issue fully resolved, Protect+ now applied Updating this after a few more days. The core problem — Protect+ being blocked after my package was flagged for repacking — turned out to be a genuine system glitch on their end: my original repack request had gotten stuck, which was blocking insurance eligibility even though nothing was actually wrong with the package. To their credit, once I pushed on it with documentation, they investigated properly, reproduced the error themselves, escalated it internally, and fixed it. Protect+ is now showing correctly on my shipment. It took a few days of back-and-forth to get there, and the early support replies didn't always match what I could see on my own account, which was frustrating in the moment. But Jamie on their Customer Experience team stuck with it, kept me updated, and saw it through to an actual fix rather than a brush-off. Bumping this up because the outcome was right in the end: a real problem, taken seriously, and properly resolved. Would use them again.

Super professional & kind

Super professional & kind. Thank You!

Thanks for your service and support

Thanks for your service and support by people qualified like Rose and Jamie that were very kind answering all my questions throughout whole process.

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