Internationale Paketweiterleitung

Excellent complaint handling and a fair resolution

I have been a Forward2me customer for several years and recently experienced an issue with a shipment involving a collectible SEGA item. During the repacking process, the original SEGA 7502 carton and original seals were removed, which was particularly disappointing because the original packaging was an important part of the item's collectible value. After I raised my complaint, Aimee and Jhe took the time to review the situation carefully and escalated the matter to management. They listened to my concerns, considered the evidence I provided and ultimately reached a fair and amicable resolution, including a €250 compensation payment. I particularly appreciate that Forward2me also added an alert to my account to ensure that original manufacturer and collectible packaging is preserved for my future shipments. Although the initial situation was frustrating, I believe good customer service should also be judged by how a company responds when something goes wrong. In this case, Aimee and Jhe handled the resolution professionally and restored my confidence in the service. Thank you Aimee, Jhe and the Forward2me team for taking my complaint seriously and resolving the matter satisfactorily.

4.5 5

Bezogen auf 15905 bewertungen

The website is easy to use

The website is easy to use, they are super fast. And my items always arrive fast which I like a lot !! And it’s always packed very safely.

United States of America

Great service

I am impressed with the step by notifications, it made the process so easy.

Kundenerfahrung

The interface is intuitive, and so far everything seems to be going smoothly. I’m also very happy with the assistance I received through the live chat with Kristel, who was very helpful. My package is coming from the UK warehouse, and so far the whole process has been easy and straightforward. I’ll update my review once the package arrives and I’ve completed the forwarding process. UPDATE: Package delivered! The service works well, but keep in mind that the final cost can increase significantly due to unexpected repacking fees, courier charges, and customs fees. I ended up spending muuuch more than I had originally expected, but the item I purchased was absolutely needed as a gift. Despite the additional costs, Forward2me was very useful and helped me get an item that I otherwise wouldn’t have been able to purchase easily.

Worked Great to buy something from the UK

I used this service to buy something from the UK which does not ship to the USA. It worked great and I received my items in great condition.

Best experience ever

Glad to move my items with you Fast delivery and accurate packaging Thank you (Yoshimi the best)

Italy

Forward2me e’ un servizio ottimale per…

Forward2me e’ un servizio ottimale per chi vuole portare nel proprio paese prodottindifficilmente reperibili , sono sufficientemente rapidi , hanno un servizio cliente ECCELLENTE piu’ di una volta mi hanno supportato e con tempi tecnici ragionavoli sempre risolto il problema , addirittura una volta ho recuperato un indumento dimenticato in hotel .

Easy to use and AI helped me a lot…

Easy to use and AI helped me a lot answer questions

Very helpful answers and a quick reply

Very helpful answers and a quick reply regarding questions for the German warehouse. Appreciated the help from Gerie.

Excellent Forwarding Service

I’ve been using Forward2me for a long time and have consistently had a great experience. Their shipping service is reliable, everything is handled carefully, and their customer service is excellent. I especially appreciate how they keep you updated throughout the entire process, so you always know what’s happening with your shipment. Highly recommended if you’re looking for a dependable forwarding service with great customer support!

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